Mona Thomas Email & Phone Number

Round Rock, Texas

Austin, Tx

Developed and maintained strong relationships with new and repeat clients.Orchestrated meeting planning services with a focus on needs assessment, cost analysis, setup/audio-visual specifications and menu selection per client request.Maximized banquet revenue with suggestive selling of menu items.Served as direct point of contact for clients, vendors and participants to ensure smooth coordination of events from early phases of planning to post-meeting support.Directed staff in room set-up and inspected finished arrangements ensuring that all audio visual equipment was in working order. Responsible for planning and organizing all aspects of the “Women’s Association” monthly luncheons and other events. Worked closely with accounting department to approve and finalize billing.Regularly attended after hours mixers to build relationships with colleagues of industry.Assisted Director of Catering in planning and execution of Weddings and other special events of 100+ guests in attendance.Attended weekly food and beverage meetings to review upcoming events, future needs and discuss and implement necessary changes for increased quality and efficiency.

Promoted club's dining facilities for private banquets, business and social gatherings and other member and non-member activities. Served as a liaison between kitchen, management and service staff ensuring guest request and expectations are exceeded.Assisted in planning some of the triangle’s most prestigious events including: Wake Med annual donor reception, 600 guests Revlon annual charity golf tournament, 400 guests Wake County Republican Women with special guest Ann Coulter, 600 guestsAggressively gain information from clients, members and other departments to achieve quality event productions. Aided clients in menu planning and event details in conjunction with Executive Chef, vendors and other culinary personnel. Maximized banquet revenue with suggestive selling of menu items.Assumed role of MOD and point of contact during all member and non-member events.Directed staff in room set-up and inspected finished arrangements. Coordinated with various vendors providing floral, cake, entertainment and linen services.Prepared materials such as event contracts, banquet package, banquet planning guide, registration lists, seating cards, etc. Maintained current accounts by keeping open lines of communication and conducting post-event interviews to gain feedback used to continually improve services.Produced and distributed weekly banquet package detailing upcoming events.Attended food and beverage meetings to review upcoming events, future needs, discuss and implement necessary changes for increased quality and efficiency.

Coordinated and planned all member and non-member functions including weddings, business meetings, luncheons, non-profit and social events. Worked closely and effectively with Food and Beverage Director, Executive Chef and Banquet staff to coordinate menu, bar and room set-up.

Provided fine-dining food and beverage service to over 400 membersWorking knowledge of food and beverage selections to answer any guest inquirySupervised up to 5 bus staff per shift Ensured the smooth operation of three separate dining areas Recognized when staff was in need of assistance and helped whenever possible to reach the number one goal of guest satisfaction

Independently carried out events in the absence of Executive Chef and delegated responsibilities to other banquet servers. Assisted with set-up and break down of various catered events for 300+ guests.