Mona Davis Email & Phone Number

Dallas/Fort Worth Area

IT Project Management Office; Developing project charters and IT requirements for internal and external solutions, enhancements, and process improvement relating to mortgage originations.

Developing Optical Character Recognition (OCR) Automation and managing business procedures in Loan Delivery.

Responsible for the planning, implementation and distribution of divisional news, executive announcements, associate information, essential links, tools and resources via multi-media communication channels (web, email, video, meeting agendas, and conferencing) to approximately 60,000 employees in the mortgage and commercial loan divisionsBusiness Analyst capable of articulating, defining, and documenting business requirements for workflows, process improvement, procedures, and product guidesTechnical Writer skilled in developing step by step operations procedures into impactful documentation and resources (e.g. policies and procedures, web content, user guides) Partnered with line of business communicators to determine appropriate web content, post job essential links, tools and resources in support of corporate strategy and adoptionEngaged technology partners to prioritize infrastructure enhancements (mobile intranet access, social media concepts, search optimization, web interface design, and web metrics reporting)Managed complex projects and supervised policy and procedure writers and web administrators Analyzed web metrics reports and monitored feedback to improve site usage and adoptionProficiency in Vignette, DreamWeaver, RoboHelp, FrameMaker, SharePoint, Discovery, WebTrends, Omniture, Google, Iphrase, MS Outlook, Excel and PowerPoint

Posted news, links, resources and tools using Vignette Content Management System on divisional websites for mortgage and commercial loansUsed SharePoint to track project tasks, collaborate and share dept resources and quick tips and create forms and schedulesEngaged and integrated echannels into communications strategy and multi-media by hosting training sessions, consulting business partners, provided online quick reference tips and FAQs, and responded to contact us feedback from employees.Promoted usage and adoption of communications strategy and multi-media capabilities Investigated media to improve communications (mobile access, social media, twitter, and blogging)Used WebTrends reporting tools to monitor adoption and engagement of content, news, announcements by reviewing specific metrics and trendsManaged Discovery folder structure and to link to external documents (pdfs, ppt, etc) to provide access to job essential resourcesCreated search health checklist process for Google search optimization, to improve taxonomy, and identify related linksDeveloped web content for job critical links, tools, and resources Maintained audience profiles for targeted information for divisional areas in VignetteCreated templates and standards for communications vehicles, strategy and governanceCollaborated and tested platform enhancements with technology partnersDesigned, developed, and launched new home loans web site for mortgage employeesCreated and implemented communication plans and schedules for launching and adopting new web siteMaintained transition information site for new employees; Migrated web content from old platform to new based on target statusResponsible for maintaining 80% adoption of new home loans web site within 6 months of launch

Partnered with process owners to document, develop and approve proceduresPrepared online procedures and workflows to support business processes in RoboHelp and DreamWeaverDeveloped online user guides, operations workflows, HR onboarding and product information on Intranet site in DreamWeaverDeveloped leader guides, student guides, job aids, toolkits, and presentation and reference materials for workshops and training for training and development in FrameMaker and MS Word. Designed and developed divisional Intranet Platform for consumer markets division in asp and html Responsible for the delivery, deployment, and governance of Intranet strategyDetermined infrastructure implementation and enhancements for divisional website.

Wrote user, programming, and administration guides and reference materials for Siemens and Qwest long distance platforms using FrameMaker; Developed hardware and software user guides for InterVoice outdialing products; Developed policies and procedures for ISO9000

Wrote self-study courses on the Meridian switch for field technicians and installers; Used FrameMaker on a Macintosh and digital photography software

Created small/home office software packaging including documentation and photography, warranty information, packaging, and delivery for audio/voice/fax hardware and software

Wrote installation, configuration and maintenance documentation for IBM routers, controllers, and peripheral host computers. Used Bookmaster and ISIL tagging language to publish