Mona H. Email & Phone Number

Lee's Summit, MO

As Manager of Enterprise Project Manager Office provide leadership and direction to Scrum Masters and Project Managers, utilizing agile practices and waterfall methodologies, as appropriate. Developed and implemented strategic and tactical approaches to help lead GEHA to being agile. A passionate leader who utilizes vast knowledge and experience to develop.

Overland Park, KS

Manager TechnologiesProvided leadership and direction to Development/Application teams utilzing Agile methodologies to deliver solutions driving efficiencies for freight delivery operations. Managed financials for $23 MM program budget. Developed and implemented support model for Help Desk & Application Support Teams. Delivering solution to optimize.

Shawnee, KS

Managed forecast, budget, contracts, executive level status reports and financials for Foundation and Renovation $15M+ program. Implemented processes to manage program spend to ensure alignment with contract and program budget. Liaison with Finance and Accounting on IT working capital to ensure W&R financials are accurately reported, managing $2M-$4M IT.

Shawnee, Kansas

Senior IT Manager, responsible for managing the $30M+ annual budget process for IT. Managed IT spend, reviewed and reconciled monthly expenses and budget variances. Managed IT capital investments by ensuring capitalization of IT assets were appropriate, monitoring CIP for correctness and accuracy, managing software fixed assets from depreciation through.

Shawnee, KS

Senior Manager provided leadership and direction to 14+ Project Managers and Business Systems Analysts. Managed over 50 projects, successfully delivering 30 projects. Established executive project reporting for financials, status, and schedule. Streamlined project management processes for efficiency.

• Engagement Delivery / Release / Project Manager 2008 – 2010Facilitated application software releases supporting Sprint / Nextel Communications primary website.
• Improved efficiency by coordinating release activities across development, enterprise services, and the business.
• Enhanced website by coordinating 5 global, 3 mid size, and 40 standalone releases consisting of 392 production fixes and over 100+ projects wit $20M budget.
• Increased efficiency of corporate security’s ability to capture, analyze and archive web sessions by implementing projects improving the protection of customers CPNI data.

• Managed multiple high visibility projects for clients in various industries utilizing a wide range of methodologies and tools.
• Managed 3 work streams and 72 projects for AT&Ts contingency plans; developed web based training lessons, utilizing iterative project management methodologies.
• Led 10+ instructional designers, consultants and off shore resources; delivered projects on time and within $309K budget.
• Developed detailed Project Manager Enablement Guides (Lotus Connections and Websphere Portal 6 upgrade) for Lotus Software Sales division.
• Improved productivity by incorporating intellectual capital into organizational training repository.
• Increased customer satisfaction by leading project teams, supporting multiple industries performing portal health checks, developing proof of concepts, and providing recommendations.

• Managed 2 departments consisting of 65+ Information Technology Specialists, Analysts, and Project Managers, supporting large global communications corporation in an outsourcing environment.
• Enhanced employee performance by developing and delivering career development plans.
• Led PMP study groups for project integration chapters, improving individual knowledge levels.
• Mentored 3 associates in obtaining PMP certification.

• Program Manager 2003 – 2004Facilitated planning and analysis phase of $10+M program supporting infrastructure change and transformation of agent desktop applications. Provided leadership and direction for 9 project.
• Increased productivity by establishing team objectives, mentoring teams, and streamlining work.
• Provided production support for 10+ affiliates, upgraded infrastructure, identified and implemented process improvements increasing customer satisfaction.
• Mentored team members and improved their core competencies through participative management.

• Disaster Recovery & Business Continuity Specialist
• Developed Disaster Recovery standards and certification levels, reducing downtime for disasters.
• Performed 4 to 6 disaster recovery exercises / year, receiving “A” certification levels.
• Received 1999 Continuity Services AAA Award – Development DR Planning Standards.
• Received 1998 Business Continuity Services AAA – M&Ps Data Backup and Recovery.
• Led Service Agreement Team creating service level agreements and increasing customer satisfaction.Other positions: Environment Manager, Client Services Manager, System Administrator, Associate ManagerSupported.

Working On Mba

Bachelor Of Science - Bs

Education record