Mona H. Email & Phone Number

Lee'S Summit, Mo

As Manager of Enterprise Project Manager Office provide leadership and direction to Scrum Masters and Project Managers, utilizing agile practices and waterfall methodologies, as appropriate. Developed and implemented strategic and tactical approaches to help lead GEHA to being agile. A passionate leader who utilizes vast knowledge and experience to develop strategies to create a solid foundation for project delivery. Facilitated the RFP process in selecting a solid partner to provide agile coaching and training, which enabled us to establish an agile foundation that could be implemented across the organization. As an Agile Champion, presented strategy to Executive Leadership and played a key role in rolling out agile practices, training and coaching opportunities. Collaborated with Scrum Masters, Web Teams and Leadership to provide visibility to strategic and tactical impediments, introduced a solution-oriented mindset which improved collaboration and drove process efficiencies.Analyzed current practices and controls, streamlined processes to drive efficiencies for project delivery, project status and documentation. Help to drive overall accountability by emphasizing the use of key project manager tools and facilitation techniques.

Overland Park, Ks

Manager TechnologiesProvided leadership and direction to Development/Application teams utilzing Agile methodologies to deliver solutions driving efficiencies for freight delivery operations. Managed financials for $23 MM program budget. Developed and implemented support model for Help Desk & Application Support Teams. Delivering solution to optimize operations by integrating vendor Route Optimization Solution for City Pickup and Delivery terminals across the country.

Shawnee, Ks

Managed forecast, budget, contracts, executive level status reports and financials for Foundation and Renovation $15M+ program. Implemented processes to manage program spend to ensure alignment with contract and program budget. Liaison with Finance and Accounting on IT working capital to ensure W&R financials are accurately reported, managing $2M-$4M IT accruals on a monthly basis.

Shawnee, Kansas

Senior IT Manager, responsible for managing the $30M+ annual budget process for IT. Managed IT spend, reviewed and reconciled monthly expenses and budget variances. Managed IT capital investments by ensuring capitalization of IT assets were appropriate, monitoring CIP for correctness and accuracy, managing software fixed assets from depreciation through end of life. Interfaced with Finance and Accounting for IT financials, facilitated quarterly CIP reviews with IT, finance, and accounting executives. Functional Lead in the implementation of Oracle Projects, Costing, and Time & Labor modules for IT during the lifecycle of the project. Forecasted and managed space requirements for IT growth of employees and vendors. Facilitated the build out of office space, managed floor plans and organizational information for emplolyees, contractors and vendors.

Shawnee, Ks

Senior Manager provided leadership and direction to 14+ Project Managers and Business Systems Analysts. Managed over 50 projects, successfully delivering 30 projects. Established executive project reporting for financials, status, and schedule. Streamlined project management processes for efficiency.

Engagement Delivery / Release / Project Manager 2008 – 2010Facilitated application software releases supporting Sprint / Nextel Communications primary website.• Improved efficiency by coordinating release activities across development, enterprise services, and the business.• Enhanced website by coordinating 5 global, 3 mid size, and 40 standalone releases consisting of 392 production fixes and over 100+ projects wit $20M budget.•Increased efficiency of corporate security’s ability to capture, analyze and archive web sessions by implementing projects improving the protection of customers CPNI data.

Managed multiple high visibility projects for clients in various industries utilizing a wide range of methodologies and tools. •Managed 3 work streams and 72 projects for AT&Ts contingency plans; developed web based training lessons, utilizing iterative project management methodologies.•Led 10+ instructional designers, consultants and off shore resources; delivered projects on time and within $309K budget.•Developed detailed Project Manager Enablement Guides (Lotus Connections and Websphere Portal 6 upgrade) for Lotus Software Sales division.•Improved productivity by incorporating intellectual capital into organizational training repository.•Increased customer satisfaction by leading project teams, supporting multiple industries performing portal health checks, developing proof of concepts, and providing recommendations.•Compiled recommendations from Sprint.com application assessment, prioritized issues and developed process to manage and implement changes.•Increased efficiency and website quality with 69 application fixes and 19 process changes.•Improved quality of code delivery with development of coding standards.

Managed 2 departments consisting of 65+ Information Technology Specialists, Analysts, and Project Managers, supporting large global communications corporation in an outsourcing environment.•Enhanced employee performance by developing and delivering career development plans.•Led PMP study groups for project integration chapters, improving individual knowledge levels.•Mentored 3 associates in obtaining PMP certification.

Program Manager 2003 – 2004Facilitated planning and analysis phase of $10+M program supporting infrastructure change and transformation of agent desktop applications. Provided leadership and direction for 9 project teams, 7 direct reports and 200+ virtual team members. Managed contractual deliverables, client expectations, IBM and Siebel resources.Senior Service Delivery / Service Delivery / Project Manager 2000 – 2003Provided leadership and set strategic direction for team of 15+ Project Management professionals and analysts implementing CRM projects, wireless and messaging projects exceeding $10+M.•Increased productivity by establishing team objectives, mentoring teams, and streamlining work.•Provided production support for 10+ affiliates, upgraded infrastructure, identified and implemented process improvements increasing customer satisfaction.•Mentored team members and improved their core competencies through participative management.

Disaster Recovery & Business Continuity Specialist•Developed Disaster Recovery standards and certification levels, reducing downtime for disasters.•Performed 4 to 6 disaster recovery exercises / year, receiving “A” certification levels.•Received 1999 Continuity Services AAA Award – Development DR Planning Standards.•Received 1998 Business Continuity Services AAA – M&Ps Data Backup and Recovery.•Led Service Agreement Team creating service level agreements and increasing customer satisfaction.Other positions: Environment Manager, Client Services Manager, System Administrator, Associate ManagerSupported: Application delivery, production support, operations, managed call center representatives.

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Bachelor Of Science - Bs

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