Mona Jain Email & Phone Number

Richmond, Virginia, United States

Exercise managerial authority for 10-12 employees for 30 human resource program areas, including hiring, recruitment, hardship, voluntary relocation, student internships, and incentives.Oversee the accomplishment of a long-term Wage and Investment (W&I) recruitment strategic plan through evaluation of workforce data, projections, forecasts, budget, environmental factors, and IRS objectives, particularly with regards to the goals of the Inflation Reduction Act. Analyze human capital trends and metrics to develop solutions and provide consultation to employees and leadership on a variety of recruitment and hiring actions.Provide efficient and timely advisory and consultative services to hiring managers, employees, program office staff members, and executive leadership. Applied the Prosci model of change management, specifically the ADKAR Model ((1) awareness of the need to change, (2) desire to engage and support the change, (3) knowledge on how to change, (4) ability to demonstrate new skills and behaviors, and (5) reinforcement to sustain the change) to realign workload based on skills, HR expertise, and career goals, with significant improvement in employee engagement and customer service. Identified knowledge gaps and developed detailed career learning plans to support employee growth and development. Created TR in-house mentoring and training program to encourage knowledge sharing and adoption of new processes, foster collegiality, and enhance customer service.Engage with federal contract vendors and W&I Information Technology staff to ensure all functional and architectural requirements are met in development, testing, debugging, documentation, validation, and evaluation to meet the needs of management, employees, and stakeholders.

Richmond, Va

• Plan and coordinate responses for Refundable Credits Program Management (RCPM), collaborating with other IRS business units to ensure accuracy and completeness.• Developing, establishing, and maintaining adequate processes for review of work products and projects to assure technical and administrative completeness and accuracy. Conducts the final review and approves or signs for the Director, those projects that must be referred to the Director's office because of the significance of the problems or procedural requirements.• Represents the Director in contacts with the Department of Treasury and IRS officials, representatives of other agencies and non-government organizations, and various committees and task groups as needed.

Richmond, Virginia, United States

Led process improvements in IRS, Labor/Employee Relations and Negotiation in training, qualityreview, audits, and technology.o Introduced and applied Kanban (workflow management system) to enhance productivity.o Trained staff on project management principles to implement complex solutions.o Applied change management approaches, such as addressing training needs and frequentcommunication through video calls, white papers, emails, and presentations.o Developed project plans, SMART (Specific, Measurable, Achievable, Relevant, and Timebased) goals, dashboard, and metrics to identify successes and address challenges.o Utilized technology and innovation to establish and maintain partnerships to continually improveservice.o Attracted, retained, and supported a diverse workforce.o Led staff in distribution of counseling and suspension decision letters to non-vaccinatedemployees, interpret federal regulations, and advise senior executives.▪ Developed and administered the IRS vaccine mailbox regarding the vaccination enforcementefforts. ● Managed 10-20 employees for 17 program areas to ensure timely and accurate delivery of alldeliverables for internal and external customers.o Provided leadership, consultation, and coordination for equity and diversity priorities.o Delivered project objectives and meeting all key performance indicators.o Maintained relationships with key stakeholders throughout the IRS.o Addressed performance issues, including issuing performance counseling memos anddeveloping improvement plans, and resolving conflicts.● Hired and onboarded 2 internal and 1 external candidates.o Approved the job announcements, selected the best candidates to interview, and used behavioralinterviewing and a timed writing exercise as part of the assessment.o Developed and executed a tailored onboarding program to shorten the learning curve, increaseproductivity, promote employee engagement, and impart organizational culture and goals.

Richmond, Virginia Area

Served as the lead HCO (Human Capital Office) TIGTA (Treasury Inspector General of TaxAdministration) audit liaison.● Led team members to execute work plans, assign projects, and maintained an efficient audit program.● Briefed executives, managers, staff, and auditors on audit status and deliverables.● Led the standardization of audit internal controls through the development and dissemination of the HCO Audit Guide, TIGTA Customer Guides, and detailed process maps.● Developed and implemented the first HCO audit measures dashboard.

Richmond, Virginia Area

Experienced financial services professional assisting individuals, business owners, plan sponsors, and retirement plan participants. Focused on educating employees on their retirement plans and helping plan sponsors in utilizing their retirement plans to maximize employee retirement readiness.

Richmond, Virginia Area

As a Financial Advisor, I • Completed fact-finding process to allow for thorough understanding of clients’ financial goals and needs, including retirement planning• Developed customized ideas and solutions for each client• Specialized in helping clients meet their protection needs through a variety of insurance products

Richmond, Virginia Area

• Coordinator for review and support of Wage and Investment implementation of Protecting Americans from Tax Hikes (PATH) Act of 2015• Served as a subject matter expert on Knowledge Management (KM) and developing a Division-wide KM pilot to improve retention, increase knowledge sharing, and enhance employee engagement.• Assisted with Wage and Investment (+40,00 employees) Division employee engagement and coaching initiatives. • Developed and tested program metrics to improve productivity.

Richmond, Virginia Area, Washington, Dc

• Provided guidance on over a dozen contracts and led their multi-year strategic planning process.• Supported the disclosure review process. In other words, I reviewed federal law and Treasury and IRS regulations as it applied to disclosing tax return information to different government entities, academic institutions and the general public.• Developed an employee engagement council charter in collaboration with IRS executives, key leaders, labor relations, and other stakeholders, It was an innovative approach that focused on promoting productivity, decreasing bureaucratic hurdles, and supporting employees' desire to further the organization's mission.

• Created and refined outcome measures to identify top areas of success and challenges. Reduced 22 performance measures to 9 high value measures, saving over $36,000 per year. o Measures focused on measuring overall performance, quality, efficiency, virtual recruitment, and diversity hiring including veterans, disabled veterans and people with disabilities. • Created plan to convert recruitment from primary in-person to virtual recruitment, saving over $1.26 million annually.• Responsible for full life cycle recruitment and interviewing candidates to identify highly qualified candidates based on skills, knowledge, education and experience. • Skilled in behavioral interviewing techniques and resume review. • Instructed popular “Measures as a Launchpad to Success” webinar at the 2010 Fourth Annual National Association of Colleges and Employers Online Recruiter Conference.• Led team in applying data-driven decision-making to focus recruitment efforts on difficult positions.

Created and edited Business Systems Planning dashboards and performance evaluation presentations.

Contracting Office Technical Representative: Served as a contracting subject matter expert for division managers and analysts on the procurement process, contract options, and contract documents.General Task Manager (GTM): Served as GTM for a task order on an Economic Stimulus Payments Lessons Learned Assessment. Report and presentation to IRS Senior Executives completed November 2008.Blanket Purchase Agreements: Demonstrated business acumen as lead policy analyst for development of two Management Consulting Blanket Purchase Agreements (BPAs). • A multi-million dollar, five year, Management Consulting BPA was awarded in August 2007. Functions throughout IRS have used the BPA extensively. Presented summary of the BPA to the division Operations Strategy Board.• Led the development and award of a $100 million, five year, Management Consulting BPA to multiple vendors. Wrote comprehensive Statements of Work (SOWs), developed the Independent Government Cost Estimates, identified vendors through market research, refined quality review measures, detailed technical evaluation factors, and created the Acquisition Plans. Advised forty program managers and staff in several divisions on SOWs, task orders, and awards. Reviewed and edited eight complex SOWs to more clearly define program offices’ needs, expectations, and deliverables.

Coordinated and assisted with the division's Strategy and Program Plans, Balanced Measures, Budget Initiatives & Reinvestments, Strategic Assessments, and Executive-level strategic planning presentations.

During an attorney rotation, I performed legal research on labor relations issues during attorney rotation. Wrote briefs and memoranda, offered case recommendations to IRS officials, assisted with depositions, interviews, and administrative law hearings.

Coordinated and assisted with the division's Strategy and Program Plans, Balanced Measures, Budget Initiatives & Reinvestments, Strategic Assessments, and Executive-level strategic planning presentations.

Law

International Studies

Activities and Societies: Alpha Phi Omega, Omega Delta Kappa

International Affairs