Mona Kelly Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Boston, Massachusetts, United States

Greater Boston

Vacation rentals owner and manager. . Collaborates with various vacation rental listing and property management platforms to optimize property occupancy.. Provides customer services to direct and repeat tenants.. Coordinates with local providers to ensure excellence in service and consistent 5-star ratings.

Newton, Massachusetts, United States

Greater Boston Area

. Manages everyday office operations, acting as the first point of contact in handling customers inquiries.. Schedules and coordinates all property showings prepares offers to purchase and coordinates all real estate transactions from the accepted deal to the closing table. Implements and manages all systems for sellers, buyers and real estate transactions. Creates and maintains the team operations manual. Ensures all real estate contracts and agreements are in compliance with Federal and State laws.. Manages and creates the group’s listing marketing: MLS publication, open house flyers, social media and direct mailings projects. Hosts open houses, maintains CRM database. Coordinates the recruitment, orientation and training of newly hired agents and employees. Effectively interacts with a diverse group of realtors, agents and various staff members

Amsterdam, The Netherlands

Managed all aspects of the recruitment and selection of candidates including compiling job descriptions, interviewing and assessment of candidates. Main point of contact for new employee onboarding, and mentoring.Responsible for administering the company’s annual employee satisfaction survey and implementing strategic actions to increase employees engagement, team effectiveness and develop staff training & development programs.Worked with external consultant to create HR handbook and ensured all levels of management and employees adhered to policies and procedures.Consulted on compensation and organizational development strategies in a business that grew from 20 to 70 employees within 3 years.

Amsterdam Area, Netherlands

Negotiated and contracted with external media companies to build an online research panel; ensured adherence to budgets; coordinated logo design and website material with advertising agency; and oversaw graphic designer in building campaign content.Led rebranding exercise introducing MySurvey brand in Europe which was then used in 13 European countries. Organized content and logistics for multiple client advisory group meetings involving participants from a dozen or more countries.

Paris Area, France

Managed online projects representing over 200,000 interviews within a 12-month period; Processed quotes on a daily basis in a high pressure environment in a timely manner.Evaluated third party providers (panel sizes and management rules, delivery and price) to establish a preferred providers listing.Participated actively in building the Interactive department and improving work procedures and minimize the administrative workload.

Dallas/Fort Worth Area

Managed projects for key accounts: over 200 clients representing $400,000 in annual sales.Managed recruitment process for in-depth interviews and focus groups: prepared material for the recruiters including questionnaire and quota sheets.Reported to the clients on a daily basis; ensured quotas were met for the group/ interview, as well as logistics were run efficiently; coordinated with clients/moderator when on site.Conducted in-depth interviews with physicians and consumers. Supervised recruiting centre and trained personnel of up to 30 recruiters.

Dallas/Fort Worth Area

Conducted products and market research telephone interviews in the USA and in Europe

Paris Area, France

Managed European education programmes and controlled budget

Master, European Public Policy

European Public Policy

Bachelor'S Degree, Law

Business law