Monali Patel Email and Phone Number
With a postgraduate degree in International/Global Studies and four years of work experience in the finance industry, I am a versatile and adaptable professional who can handle diverse and challenging situations. Currently, I work with a team of 15 members to support the operational effectiveness of client mortgage services at CIBC, where I am learning a transit controller work, review detail investigations ,create learning paths and training for the team members, and contribute to the overall efficiency of the client mortgage servicing process. Similarly, I supervise the small hospitality business ,where I direct a team of four to maximize customer satisfaction and make a business profitable.I am a result-oriented, self-motivated, and detailed oriented individual who always tries to create value for the organization.In addition, I am an individual with high Emotional Intelligence which I use effectively to deliver an excellent client experience with the organisation. Also , A curious individual who finds joy in learning new things and grow professionally.
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Operations AnalystCibc Mar 2024 - PresentToronto, Ontario, Canada -
Senior Account Reconciliation OfficerCibc Jan 2023 - Mar 2024Toronto, Ontario, CanadaCollaborate with a team of 15 members to support the operational effectiveness of client mortgage services.Handling Cloud data migration project and Created a process manual for new software and providing constant on boarding support to the team members.Contribute to the overall effectiveness and efficiency Client Mortgage servicing process.Work as a flotar with in my team by learning processess quickly and effectively. Worked on excel macros to update memo screen in Plexus software.Managed to transfer the Huge set of data from StreamLoan To Plexus Software.
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Office SupervisorGreen Acers Motel May 2022 - PresentMississauga, Ontario, CanadaDirect team of 4 to maximize customer satisfaction; successfully served 50+ guest during busy summer days. Introduced series of office practices and successfully increased work efficiency by 60%. With the help of my team increased motel total room revenue from $3,80,086.18 to $7,15,109.07 within a year. Conducted workload assessments and introduced new operational processes that lead to a 40% increase in staff productivity.
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Office AdministratorGreen Acers Motel May 2021 - Apr 2022Mississauga, Ontario, Canadao Handling Guest check-ins, check-outs and offered suitable reservation by identifying guests’ expectations.o Contributed to improvement of online guest reviews by suggesting improvement ideas to supervisor.o Communicate and forward Guest Requests and Complaints to the supervisor.o Led service staff with customer satisfaction rates consistently above 90 percent.
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Customer Service SpecialistAxis Bank Jul 2016 - Dec 2019Indiao Resolved an average 50 Customer Inquiry per day.o Trained more than 20 new customer service representatives.o Quickly learnt new Transaction processing software launch by bank and cut down branch transaction cost up to 50% within a month also encouraged my teammates to use the same.o Voted “Teller of the year “in 2017 for outstanding performance during demonetisation by serving more than 500 walk ins per day.o Worked as a team lead to performing EOD of branch on time which helped in increasing branch audit score from 87 to 96 in 2018.o Demonstrated professional etiquette and manners, received 5-star ratings from 80% of client’s portfolio.o Always pushed clients to use digital banking to reduce branch inventory cost by 20 to 30% quarterly. -
Office Administrative AssistantProbity Accounting Jan 2015 - Jun 2016Surat, Gujarat, Indiao Perform data entry of financial transactions in the system.o Filling important documents such as reports, meeting notes, emails, and letters.o Aiding correspondence for the office such as emails, letters, packages, and phone calls.o Ensuring availability to help colleagues and employees when necessary.o Data entry of accounts payables and accounts receivables.o Supporting bookkeeping and budgeting services of a firm.
Monali Patel Education Details
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Distinction -
Distinction -
S. P. B. English Medium College Of CommerceFirst Class
Frequently Asked Questions about Monali Patel
What company does Monali Patel work for?
Monali Patel works for Cibc
What is Monali Patel's role at the current company?
Monali Patel's current role is Operations Analyst-commercial real estate CIBC| Property Supervisor|Customer Service Specialist.
What schools did Monali Patel attend?
Monali Patel attended Loyalist College, Veer Narmad South Gujarat University, S. P. B. English Medium College Of Commerce.
Who are Monali Patel's colleagues?
Monali Patel's colleagues are Michael Leblanc, Fatima Jamieson, Arinjit Chakraborty, Amy Carson, Doris Bonifacio, Joshua Curtis, Stanley Ng.
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Monali Patel
| Honors Student | Business Insights And Analytics Post-Graduate At Humber College | Business Intelligence | Graduating - January 2025|Toronto, On -
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Monali Patel
Cricket Broadcaster, Commentator, Presenter | Master Educator - International Cricket Council | Coaching Pathway Development Manager - Cricket Canada | Former Senior Women'S Canada International CricketerCanada -
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