Network Engineer, Ericsson India Global Service Ltd. Dec 2014 - PresentRF optimization engineer - Airtel Leap, India:Responsible for improving customer satisfaction & experience in India’s first-of-its-kind open network initiatives by gathering feedback, analyzing metrics, & planning performance optimization strategies• Problem identification & prioritization based on customer segment, feedback, app complaints & engagement calls• Real-time solutions with the field team to address customer issues led to growth in daily data traffic to 25 petabytes/day• Deployment plan for better indoor coverage & network optimization such as small cell integrations, fiber cable planning & new sites led to a spike in data consumption to 8GB/customer & high voice usage to 700 min/customer/month• KPI tracking & internal stakeholder management across Network, Security, Customer Support, Circle Business POCs & Field EngineersMiscellaneous project:Deployment, Optimization, and QA of 3G,4G, and 5G mobile networks across various countries• Helped team in migrating an internal online tool for preparing 2G Scripts to offline mode, worked closely with the developer, & reduced the effort per script resulting in a cost saving of $25k/year• Led the team to provide scripting solutions to backend Engineers for 4G network deployment for Vodafone UK• Awarded as a high achiever for leading the site audits in 3UK resulting in network performance improvements• Prepared the templates on the PCI tool to provide scripts for the 5G/4G Network deployment resulting in a 3% increase in coverage for the 3UK Network with total revenue growth of 7% driven by a customer base increase• Worked to improvise upcoming Antenna systems, radios, and base station solutions in Carolina Markert for TMobile(TMO) which led to retaining its first position in Overall Customer Satisfaction• Deployment for T-Mobile’s US markets, resulting in TMO becoming the first US carrier to exceed 30 Mbps average download speed

• Designed the website for a health and fitness startup Nintee for improving their customer reach• Designed an Event creation platform for SaasBOOMi, a community of SaaS founders by SaaS founders, to invite SaaS founders for online & offline events

- Co-founded a digital agency, scaled the team to five members, and successfully delivered two projects for clients providing solutions for design and development for web apps and websites- Talhive: Enhanced the brand’s marketing position to convert casual visitors into potential users and retain existing users through content strategy and redesigning the website - Wine auction prices: Improved the value proposition by designing a dashboard for the existing users to track wine shipments and monitor the existing inventory to auction their wine collection

Applied systems thinking to develop a comprehensive product vision for an ATS platform. It involved considering the entire system, including elements like interface, product, user journey, and service, rather than focusing solely on individual componentsRaised awareness among non-designers, developers, and founders about product thinking, wireframing, user flows, site maps, user research, and design perspectives.