Mona Singh Email & Phone Number

Austin, Texas Metropolitan Area

As the dedicated Brand Development Manager for Intel Commercial Client in the U.S., I am responsible for working closely with Field and Inside Sales teams, Specialists, and Leadership to develop and execute training programs that drive business growth.I am a key player in scoping and identifying opportunities for developing new partnerships and expanding existing ones. On a day-to-day basis, I deliver technical presentations on vPro and other capabilities to customers and employees, conduct reporting and analysis, organize events and trainings, and participate in business development activities.My role requires me to work collaboratively across teams and functions, leveraging my strong communication and interpersonal skills to build consensus and achieve common goals. Through my efforts, I help to drive innovation and customer success while delivering value to the business.

Austin, Texas Area

North America Events Lead for Dell Technologies World ExperienceSmartsheet Guru

As the Manager of the Dell Technologies Tour, I oversaw the end-to-end planning and execution of this highly successful program, which showcased Data Center, Client, and Networking products to customers across the U.S. and beyond. Through collaboration and strong partnerships, I helped to drive customer acquisition and generate millions of dollars in pipeline.My day-to-day work involved delivering engaging and informative technical presentations, managing programs and projects, conducting closed-loop reporting to measure success and identify areas for improvement, and leading partner management efforts to drive strategic relationships.With over 100 stops per year, the Dell Technologies Tour required careful planning and execution to ensure seamless delivery and an outstanding customer experience. I worked closely with cross-functional teams to connect with customers, understand their needs, and deliver the right solutions to meet their business requirements.My role required strong leadership, communication, and project management skills, as well as a deep understanding of the technology industry and the Dell Technologies portfolio. Through my efforts, I helped to drive business growth and customer success while building valuable relationships with customers and partners.

Round Rock, Texas

As the Sales Enablement and Webinar Program Manager for the North America Client Solutions Marketing Business Unit from April 2016 to September 2017, I led the development and execution of the Client Solutions Sales Enablement strategy. This included planning and managing budgets and vendor funding, as well as reporting on program performance.I collaborated closely with cross-functional teams to deliver successful events and trainings, including expos and virtual events, and managed the planning and execution of webinars to accelerate demand generation.In my role, I demonstrated strong leadership and project management skills, building valuable relationships with vendors and partners to drive success. I leveraged my expertise in budgeting and reporting to ensure that programs were delivered on time and within budget, and I continually sought opportunities to optimize and improve program outcomes.My work required a deep understanding of the Client Solutions product portfolio and the market landscape, as well as excellent communication and collaboration skills. Through my efforts, I helped to drive sales enablement and demand generation while building strong relationships with customers and partners. As a Social Media and Community (SMaC) Verified professional, I also brought a deep understanding of the importance of social media and community engagement to the success of marketing programs.

Philadelphia, Pa & Austin, Tx

During my five-year tenure at MRP, I progressed through various positions starting from a B2B telemarketer responsible for appointment setting for leading technology companies. Recognizing my potential, I was promoted to a team lead trainer role and later traveled to Belfast, Ireland, to assist with operations. Following that, I was promoted to oversee all team lead trainers and co-captained the execution of a revised and extended onboarding training program for new hires, which played a significant role in reducing attrition rates. I achieved these accomplishments while meeting sales quotas and maintaining a full workload.In the final two years of my time at MRP, I was appointed as the Enterprise Training Manager, a newly created role where I served as a dedicated full-time training resource. I attended client meetings and identified best practices to support the organization's growth. My efforts were recognized, and I was requested to relocate to Austin, Texas, to set up the company's first onsite client-facing program with Dell Inc. Simultaneously, I pursued a Masters in Organizational Leadership & Management through a graduate program.

Roxborough Area, Greater Philadelphia Area

As a Patient Services Coordinator, my primary responsibility was to provide patients and their families with all necessary information regarding their program. This involved scheduling appointments, reviewing insurance and financial agreements, and addressing any questions or concerns that may arise. I also had the opportunity to train new team members as needed and was cross-trained to serve as backup for the Day of Admissions Coordinator.

Multiple

As a contract employee at Cydcor, I gained experience in face-to-face sales for major companies like Verizon, AT&T, and Qwest Communications, both in residential and B2B settings. I played a role in the hiring and training of new employees in several cities, including Philadelphia, Dayton, Houston, and Phoenix. I also had the opportunity to manage territories and small teams, in addition to conducting motivational meetings and training sessions. With my expertise, I was able to develop and implement effective sales dialogue and interviewing strategies to help drive sales performance.

Philadelphia, Pennsylvania

During my college internship in Marketing & Sales Guest Services, I was responsible for ensuring that all guest complaints were addressed and resolved in a timely manner. This involved conducting guest surveys to gather feedback and provide insights to the team. I was also responsible for reconciling weekly sales summaries and helping out in the box office with sales and supervising employees.After graduation, I was employed by the museum where I worked my way up to become the Group Sales Supervisor. In this role, I was responsible for training new employees and managing a team that handled all group sales. Due to the popularity of traveling exhibits such as BodyWorlds, I frequently helped out in the Box Office, where I was responsible for collecting and depositing funds, as well as managing all opening and closing procedures.

Bachelor Of Science, Psychology

Activities and Societies: Southeast Asian Students Association (SASA), Tourguide, Orientation Assistant, Safety Desk Intern, Admissions.

Master'S Degree, Organizational Leadership & Management, A

Completed in August 2016