Mona Sorour Email & Phone Number

Cairo, Cairo Governorate, EG

Cairo, Egypt

Cairo, Egypt

Cairo, Egypt

Egypt

• Working in collaboration across operational management teams. Developing and delivering people initiatives aligned to strategic business priorities, operational needs, and functional direction.
• Advising and influencing Senior and Executive Leaders through relationship building, delivering impact, and the core People team, to solve critical business problems and complex challenges.
• Building and executing our people strategy aligned with our business goals by working in partnership with the business to deeply understand what we must achieve then partnering across the People team and the business.
• Proactively working with the business leaders and core people functions on building programs to engage, retain and develop our people.
• Coaching and developing our team leaders and managers in change management, building high-performance teams, understanding, and improving engagement, and best practices in communication.
• Advising total rewards and compensation design by partnering directly with our total rewards and talent acquisition teams to understand our philosophy, strategies, and data that will drive culture, engagement, and.

Cairo, Egypt

• Managing HR personnel, dealing with employee grievances and disputes, supporting employee development, enhancing job satisfaction, designing onboarding procedures, implementing HR strategies that support business.
• Developing and implementing human resources policies.
• Supporting strategic objectives.
• Hiring staff and negotiating employment agreements.
• Ensuring compliance with laws and regulations.
• Managing staff wellness and performance reviews.

Cairo Governorate, Egypt

Cairo Governorate, Egypt

• Responsible for Recruitment, Organizational Development, Training academy, and Performance Management, reporting to the HR VP in one of the largest contact centers in Egypt, I’m leading and supporting in the following:
• Manage a team of 20 HR Juniors and 4 supervisors.
• Ensure the recruitment & hiring process is in line with the manpower plan & Company Budget.
• Developing and implementing suitable Sourcing and Recruitment strategies & processes for the company.
• Advice on potential sources of qualified candidates and develop proper communication channels with educational institutions, employment agencies, placement firms, and other sources of applicants.
• Analyze and interpret statistical reports to monitor applicant flow, selection, and turnover for compliance with organizational goals and objectives as well as periodical departmental reports.

Cairo Governorate, Egypt

• Wore dual ‘hats’, of being the HR Operations Manager as well as HRBP for one of the largest Dell-EMC COE business units.
• Led the delivery of all HR operations for Egypt COE. With a total HC of 950 employees.
• Managed a team of 2 HR professionals based in Egypt.
• Developed and implemented new training modules; Leadership academy program (1-year duration).
• Led a benefits harmonization project in order to ensure benefits equity between HC and outsourced employees.
• Performing outsourced employee satisfaction surveys

Cairo, Egypt

• Managed the preparation and implementation of salary and monthly benefits for employees in coordination with the financial & tax advisor and the Bank.
• Led a project of developing job descriptions from scratch for all positions.
• Developed and implemented policies and procedures related to grievance management and promotions.
• Deployed a recruitment process in order to ensure healthy and efficient hiring processes, which also considered candidate experience.
• Developed training frameworks and methodologies based on employee skills and competencies.
• Initiated a new performance management system based on KPIs and competencies.

Cairo Governorate, Egypt

• Led and coached HR team of 14 associates.
• Managed the process of hiring 1500 employees during 2010.
• Used creative approaches to generate increased output of the recruitment process without corresponding increases in cost.
• Ensured effective preparation of the Annual Development Plan for the employees based on the TNA and competencies Gaps.
• Negotiated several medical insurance proposals and went through an annual tender to select the best provider in terms of cost and benefits.
• Changed the performance management system to be based on KPIS and competencies instead of depending only on objectives. And delivered training to all employees on how to use it.

Cairo Governorate, Egypt

• Maintained Employee Handbook and the HR's Intranet with updated resolutions.
• Facilitated communication among employees and management. And guided managers and employees on problem-solving, dispute resolution, regulatory compliance, and litigation avoidance.
• Managed the process of training and development needs for employees in all departments in cooperation with department heads.
• Led the planning and implementation of the company’s annual training and development plan.
• Managed the process of developing and maintaining relations with external training providers.
• Ran the process of participation in salary surveys to identify market compensation rates.

Diploma, Human Resources Management

Bachelor'S Degree, Accounting