Mone Smith Email & Phone Number

Dearborn, Michigan, United States

Responsible for timely and accurate payment of Disability claims.Responsible for reviewing and processing all STD claims in a timely manner while providing excellent customer service in accordance with company standards. Actively gathers clinical from support services (Physician Advisor, Vocational Rehabilitation, etc…) in order to confirm eligibility information to verify approved periods of disability within a timely manner. Possess the necessary knowledge of agreements to determine and withhold Support Orders, Garnishment, Bankruptcy, Federal and State Levies. Ability to determine and withhold FICA, Federal, State and Local taxes when making claim payments. Correspond daily via letter and telephone with employees, physicians, employers, hospitals, rehabilitation and other vendors to obtain claim information.

Detroit, Michigan, United States

Worked with our exam and closing teams to obtain all required documents needed for client closingsReached out to clients via phone, email to ensure all documents needed to clear title was received in a timely manner to ensure that closings were completed in the scheduled time to avoid delays.Researched and fixed gaps in title; located missing mortgages and releases; worked with clients and creditors to clear judgements or obtain payoffs needed to get our clients to closingActively worked with our clients ex-spouses to obtain pertinent information, schedule notaries and coordinate signings Verified accuracy of credit reports and county recording information to ensure liens were cleared or paid-off with clients refinance.

Greater Detroit Area

As a Deed Specialist, I work with our deed vendor to order and prepare Deeds needed by our client for Refinances. It was our responsibility to ensure the accuracy of the deeds and price them correctly for recording with the county.I worked daily with deed vendors and title clearance analysts to gather all the necessary information to get deeds prepared for our clients that are needed to refinance their property.I requested and reviewed all deeds, Power of Attorneys, Affidavits and other documentation for accuracy.Our team serviced multiple vendors and after 6 months on the team, I was chosen to be the Specialty go to person for the team. I assisted my team as well as others with all things needed for our Specialty Lenders. Because of my drive and passion, within one year I had risen to the level of Executive Team member. This was the highest level that can be achieved on the Deed Team.

Detroit, Michigan, United States

As a Recording Analyst, I am tasked with ensuring that the recording information for all documentation being sent to the county for recording is clear, accurate and precise.As part of the Final Documents team, I was independently responsible for the state of North Carolina; making sure all information was documented correctly and returned to the necessary individuals. Once that process was developed, I moved on to Team Member loans and helped develop that process before handing it off and being selected to perform in another role as a gatekeeper. Responsible for all documents coming into the Final Docs area and manning our sort room to ensure all documents were accounted for. This function has now been further developed and taken over by our Hub Team. I’ve since moved up to a Senior Recording Analyst and have maintained that status with a continued 100% QA score every month. In my current position as a Senior Follow-Up Analyst, I ensure that packages are recorded and are recorded in a timely manner through daily research and maintaining our follow up to queue. Follow-up team members, assist lenders, other teams and consumers with status updates daily and issues with recording come about, it is our job to figure out what is going on and/or work to resolve it or get it to the appropriate individuals to do so.

Southfield, Michigan, United States

Provided customer support for Apple Inc. customers looking to receive technical supportWorked alongside the technical support team to ensure that the customer was provided with the best customer service experience

Greater Detroit Area

Self-employed Child Care Provider through the State of MIProvided child care services for infant, toddler and school age children in the Metro Detroit AreaProvided after school and tutoring services for school age childrenMaintained daily time and attendance records in accordance with State of Michigan guidelines

Detroit, Michigan, United States

Master Of Science (M.S.), Law Enforcement Intelligence Analysis

Master Of Architecture (M.Arch.), Architecture

Activities and Societies: N.O.M.A.S. A.I.A.S.