To teach is to learn twice over. Enjoying the journey of giving back by coaching!

- Transform the Quote to Cash Experience for Partners, Agents and Sales- Setup the comprehensive digital vision and technology strategy to move the needle on profitability, positive NPS and on time delivery- Implemented self service commerce experience for agents to quote and close the deals- Work with Mexican/Canadian factories to leapfrog productivity working with the different trade agreements (Maquiladoras) & buy/sell entity relationship with the Netherlands- Pave the way to structure the execution via the agile framework and deliver value to business

Lead the Customer Experience (CX) Digital Transformation & Technology Strategy Portfolio group to drive 1% YoY services growth for 6 billion dollar subscription business. Enable new business models, co-design customer/partner solutions leveraging the best of emerging digital technologies & trends. Transform entire lead to opportunity (Marketing), Sales & the entire quote to cash processes from perpetual offerings to subscription based recurring revenue models. Business functions in my domain includes Marketing, Sales, Commerce and Customer ExperienceLead the overall Vision, Strategy, Plan, Experience Design Thinking, Solution Design & Architecture, Business Process simplification, Insights to Execution, Change Management and GTM for new offers. Leveraged SFDC cloud based marketing and sales platform to create a seamless experience to enable the sellers to track, launch and sell the new CX portfolio of digital products & services Build cloud based best in class Customer & Partner E-commerce portal to drive growth. The integrated commerce platform embodies personalized and guided experience, 360 info of products & services, AI based business insightsLeverage AI to drive clear business Insights to enable leadership, operations and regional teams to make better business decisions with actionable, predictive, prescriptive insights and recommendations

Execute on the Cisco’s digitization vision of transforming products/services/solutions from perpetual monetization model to a subscription growth model by 20% in 3 yearsOrchestrate and operationalize digitization efforts to streamline and govern the non-standard offer process Create the Integrated Roadmap for the transformative programs across the enterpriseDrive cross-functional alignment at Enterprise Leadership Level to set long range plans and objectives

Lead the Global Service Provider customer and partner organization, responsible for 2 Billion dollar business for the Asia Pacific segmentAccountable for client engagement of all Cisco's service providers across Australia, New Zeland, Korea, Japan, India and ASEAN countries (some of the SP customers were Telstra, NTT data, SoftBank SingTel, Reliance etc)Responsible for ensuring seamless end to end customer experience including supply chain, reverse logistics, invoicing, import/export and managing lead time on shipments.

Setup and Lead the Invoice to Cash organizationDrive modernization of collections management processes with AI based algorithmsSetup global delivery model for Finance Transformation Office

Drive business Release Strategy/Business Readiness for Oracle Order Management -R12 migration

Write firmware for testing removable hard disk drives and teaching the manufacturing teams in Malaysia and Thailand to test, decode and fix Issues during the manufacturing cycleWriting product features and spec for spin stands for Spider Systems (Japan) (acquired by Castlewood)