Monica Blair Email and Phone Number

Partners with clinical leadership in a dyad model to ensure the efficient and effective operation of one or more clinics/practices with 25 or more staff members and/or complexity operations score 3 for hospital or office based specialties. Provides overall supervision of staff and oversight of all aspects of operations including customer service, budget, risk management, and compliance with organizational and ambulatory care policies, regulations, and standards of care. Accountable for personally monitoring and engaging team members and other resources to improve financial performance, quality, patient experience, and team member performance.

Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demandsSet goals for employees in order to boost motivation and drive company successCreated how-to manual and trained Operations Staff on ADDP Referral Program and Orthodontic ProgramTrained staff and oversaw the opening of the company's first international dental clinic in Ft. BuchananTrained newly hired clinical, administrative, and Office Managers in clinic and virtuallyEffectively executed the training and startup of QTC at the Ft.Eustis officeSimultaneously managed multiple dental clinicsWas the go-to for additional knowledge and training on dental coding as well as Denticon softwareDeveloped lasting and strong relationships with vendors, AAFES management, and Commanders on multiple military posts.Provided leadership and support to Regional and Sr. Management to develop strategy for expansion of business

Oversaw training and development of staff directly and indirectlyEngage in regular performance management activities of staff to include selection, coaching, cross-training, evaluating performance, etcConducts and ensures the completion of performance reviewsProvided strategic leadership of short- and long-term goals through the use of thoughtful techniquesEnsured the company’s mission and core values as a means to implement positive change and create organizational structure within the officeManaged daily operations while implementing revenue cycle management procedures.Partnered with the doctors to optimize the patient schedule and flow, ensuring patients are scheduled according to the doctor's scheduling preferences.Maintained integrity & confidentiality of each aspect of the dental environment

• Maintain schedules for dentists and dental hygiene department including patient schedules andmeeting schedules• Oversaw the daily operations and productivity of administrative staff• Monitor the monthly office production goals and track gains and loss amounts• Train incoming administrative staff• Create and implement operational procedures for administrative staff• Contacted collection accounts for payments, processed insurance claims, and assisted with office AR management• Became a Subject Matter Expert/SuperUser in Denticon and Dental Exchange software• Verify dental insurance and medical plans• Chartered and managed the referral program to provide Sleep Apnea appliances to dental patients• Present and discuss recommended plan of care and treatment estimates with patients• Initiate insurance pre-authorizations for recommended treatment• Collect co-payments for completed treatment• Answer incoming calls using multi-line phone system• Assist patients with financial concerns pre and post treatment• Scan and file all paperwork with exceptional detail to clinical charting• Prepare documents and letters on behalf of the doctor• Maintain an organized and efficient work area.