Monica Lee Email & Phone Number

Florida, United States

Florida, United States

- Tasked with developing and implementing a comprehensive HR compliance process, ensuring adherence to ERISA, ACA, HIPAA, and other federal regulations.- Conduct regular audits of benefits processes and collaborate with HR teams to ensure compliance with all regulatory filings, including Form 5500 and PCORI fees.- Work closely with third-party administrators (TPAs) to resolve escalated claims and optimize vendor relationships.- Enhance employee communication strategies by developing educational tools and workshops to inform employees about benefits programs and compliance requirements.- Perform financial reconciliation of benefit invoices, ensuring accurate premium payments and resolving discrepancies to maintain compliance with financial regulations.

- Analyze and administer employee benefits programs, ensuring accuracy in plan offerings and compliance with ERISA, ACA, and HIPAA.- Review, complete, pay, and reconcile benefit invoices, identify discrepancies, and ensure accurate billing.- Provide backup support for leave of absence cases, assist with disability plans, and ensure accurate documentation and compliance with regulations.- Create and optimize process documents to improve operational efficiency and resolve escalations.- Deliver exceptional customer service, addressing employee inquiries about benefits and processes.

United States

- Oversaw leave management, processing requests, verifying eligibility, and maintaining compliance with FMLA and company policies.- Acted as the primary point of contact, providing personalized support and answering inquiries related to benefits and leave policies.- Delivered benefits presentations and webinars to educate employees about available programs and resources.- Ensured regulatory compliance and accurate reporting by collaborating with HR and payroll teams for seamless leave administration.- Identified and implemented process improvements to streamline benefits administration and enhance the employee experience.- Developed educational materials and provided guidance to employees and managers for informed benefits and leave decisions.

Sunrise, Florida, United States

Work with other operational team members to implement leave of absence and disability plans for multiple clients. Hold team meetings, one-on-one coaching’s with team members. Create process documents for each client to provide references for the team, resolve escalations, and review payment information including social security disability. Ensure payments are ready for payroll for specific clients.

Sunrise, Florida, United States

Interim Team Manager Responsibilities: Work together with team members to ensure the best customer service is being provided. Review and assign reports to team members, establish and communicate performance standards and objectives. Hold daily meetings to ensure all directives are being executed appropriately. Review files daily to provide instruction for further requirements based on best practice standards. Provide coaching and training opportunities to team members. Communicate with the Vice President and assistant Vice President of activities and problems. I enjoy educating and assisting others focusing on a team environment. It makes my day when I see team members excelling, and when employees tell me that we have made their Short Term Disability and leave experience easy and hassle free so they may focus on healing.

Sunrise, Fl

Skills: Specializes in Disability claims in all locations for Land O' Lakes. Specializes in Military USERRA Continuous Leave Disability Benefit Specialist Responsibilities: Communicate with claimants, employers, and various medical professionals to gather information regarding eligibility, benefit authorization and ongoing management of Short Term Disability or Long Term Disability benefits. Verify on-going disability and participates in claim reviews with specialized resources including nurses, physicians, vocational rehabilitation, etc. to discuss return to work opportunities as appropriate. Use disability claim system to manage and authorize payment on claims while meeting all service, timeframe, and productions standards. Assure that all procedures are completed in regards to the clients agreed upon methods to their plan. Each client at Broadspire creates there own plan requiring flexibility from the case manager.Additional:I work directly with supervisors and human resources representatives to answer any questions and resolve any concerns that may arise any time during the employees claim. I respond to emails quickly and return phone calls as soon as possible. I make extra contacts to the employee to ensure that they know what is happening with their claim and explain in detail what is needed for the claim.If possible I assist on my co-workers task list to ensure that employee's receive everything they need for their claim in a timely manner.It makes my day when employees tell me that I have made their Short Term Disability experience easy and hassle free so they may focus on healing.

Sunrise, Fl

Skills: Specializes in Leave of Absence claims in: Oregon, Kansas, West Virginia, Rhode Island, Delaware, and Washington DC for T-Mobile.Specializes in Military URESSA LeaveBack-up for the American Disability Accommodation (ADA & ADAA) claims for T-Mobile.FMLA Coordinator Responsibilities: Compile with federal regulations, state regulations, and follow the customized process flows created by the client T-Mobile to ensure accurate communication to the employees, managers, and human resources department of T-Mobile. All tasks and any challenges are completed within a timely manner to ensure customer satisfaction. All challenges that arise are handled in a professional manner to help the employee in the best way possible.Additional:Attended team meetings and ongoing trainings in order to keep currently with client specifications and improve upon how to best accommodate T-Mobile in their custom made Leave workflow. I continued my education to improve as a leave specialist by taking online courses on business and business writing to improve my documenting skills. I also requested a list to help team mates with any past due tasks to help the team stay current and ensure the employee gets everything they need in a timely manner.Recognition:Awarded employee of the month for September, 2018 for the Leave of Absence department.

Provide guests with the best experience possible and answer all questions about food, drinks, and the cheesecake factory.

Go door to door attempting to find donors for Children's International and create your own team to eventually open your own business. This teaches you people skills, hiring skills, organization and time management amongst other things.

The Ann Storck Center Is a non-profit center dedicated to enriching the lives children and adults with developmental disabilities. I observed individual and group sessions with both adults and children. I co-lead individual and group sessions and eventually lead my own case load. Music therapy is not fun music time, but a therapy that gives people opportunities to improve or increase many things, such as functional movement, speech, and expression of emotions. All in an enjoyable setting and in a gratifying way of playing an instrument or creating their own music.