Directive - Process and customer management.-Monitor and assurance of proper follow up on customer complaints-Customer first escalation contact.-Assure customer specific requirements, automotive quality systems and applicable procedures are carried on.-Assure team members are engage to quality and continuous improvement.-Assure corrective actions are robust to avoid reoccurrences and implementations are effective.-Effective communication support with multifunctional… Show more Directive - Process and customer management.-Monitor and assurance of proper follow up on customer complaints-Customer first escalation contact.-Assure customer specific requirements, automotive quality systems and applicable procedures are carried on.-Assure team members are engage to quality and continuous improvement.-Assure corrective actions are robust to avoid reoccurrences and implementations are effective.-Effective communication support with multifunctional team.-Lead and coordinate continuous improvement projects.-Ensure compliance to the change management process according to corporate and customer requirements.-When a potential risk is identified in the process or product, stop, contain and/or escalate to management.-Ensure team is focused to meet plant Quality targets.-Lead customer audits by looking for full compliance.-Coordinate preparation and assure team support during internal/external audits including closure of activities.-Main promotor of quality culture through deployment and read across implementation of lessons learned.-To be, to act and to represent the customer inside the plant. Show less

-Responsible to maintain and improve the Quality of the product. -Voice of the Customer within the company, communicate to all the associates and teams in an effective and fast way when an customer problem occur.-Initiation of containment actions and make sure permanent corrective actions are implemented on time.-Leads a team ( Product, Production Leader, Manufacturing ) to find the solution for every single issue and also to prepare, consolidate and present PPAP information with… Show more -Responsible to maintain and improve the Quality of the product. -Voice of the Customer within the company, communicate to all the associates and teams in an effective and fast way when an customer problem occur.-Initiation of containment actions and make sure permanent corrective actions are implemented on time.-Leads a team ( Product, Production Leader, Manufacturing ) to find the solution for every single issue and also to prepare, consolidate and present PPAP information with high standard of quality to the customer when needed ( Engineering Change or Launch of a new product). Show less

• Manage customer complaints, analyzes, control of the effectiveness of 8D reports and using problem-solving techniques to ensure on-tie and problem-free delivery or parts.• Comply with ISO-14001 y de IATF16949 policies and procedures.• Manage credits and deductions from customers.• Visit high impact customers to communicate corrective actions taken and strengthen customer relations.Achievements • Improve scorecard from 65% to 90% from customer Irvin Jaropamex upgrading… Show more • Manage customer complaints, analyzes, control of the effectiveness of 8D reports and using problem-solving techniques to ensure on-tie and problem-free delivery or parts.• Comply with ISO-14001 y de IATF16949 policies and procedures.• Manage credits and deductions from customers.• Visit high impact customers to communicate corrective actions taken and strengthen customer relations.Achievements • Improve scorecard from 65% to 90% from customer Irvin Jaropamex upgrading responseness score and reducing ppms Show less

• Manage customer complaints, analyzes, control of the effectiveness of 8D reports and using problem-solving techniques to ensure on-tie and problem-free delivery or parts.• Comply with ISO-14001 y de IATF16949 policies and procedures.• Coordinate containment/dock audits activities for Quality issues reported by customer and lunches.

• Coordinated all New Product introduction activities from concept to production. I also document all quality dimensions for the product and submit through the Production Part Approval process, all while following AIAG standards and procedures.• Cares for quality concept (QFD, FMEA, control plans) Performs and / or participates in a P-FMEA meeting; creates and validates control plans. • Maintaining and controlling calibration records for all test and inspection equipment.