-Supporting the ongoing enrichment of primary clients through the facilitation of services.- Ensure financial and Physical safely under all types of conditions, transporting clients, and other authorized persons to and from events/practices, trips, and trainings {on call}.-Behavioral management (Social Work Intern)-Aid with all event operations (supporting run of shift, registration, logistic, etc.).- Complete final checks on the day of event to ensure workflow results meets standards. (mainly end of shift checks)- Oversee workflow happenings and act quickly to resolve problems.- Help ensure compliance with insurance, legal, health, and safety obligations.-Proactively set the customer up for success through optimization of the platform, with exceptional care during critically important peak events-Serve as the single point of customer accountability responsible for orchestration of all deliverables, experience, and renewal, and expansion-Cultivate and support stakeholder relationships with the customer’s and business executive leadership, sponsors, and decision-makers within customer organizations

- Contacting business clients proactively to build relationships and walk them through the process of using the company’s products or services-Maximizing value for customers by ensuring they have the tools and resources they need-Developing and improving customer onboarding processes and customer service policies-Creating resources for customers that help them fully understand and use the products and services. (inclusive of Upselling and service presentation)-Monitoring contract renewal dates and persuading clients to renew those contracts-Gathering data on improving products and services to share with upper management-Providing high-level technical and product support-Conducts performance reviews of subordinate

- Led, train, coach and develop team of 3-4 employees to epitomize company core values- Created special orders, tracked orders, and dispersed materials- Administrative duties, as needed and relevant to tasks-Merchandising Execution Management- Conducted category resets to enhance the customer experience- Travelled to service multiple locations across country to implement cross-selling and marketing-Prepare and review program info for the events and client intake- Guest/Patron services. (Inclusive of ADA Liaison)-Basic math, reading, writing, and organizational skills with strong initiative in independence-General production tasks related to events on the company roster.-Designs and implements training programs for the department