o Own and manage the VMware program including delivery of end-to-end projects.o Interact with key stakeholders pertaining to the overall program.o Accountable to maintain the prescribed service levels at a program level.o Work in a matrix environmento Signatory of SOWs; booking, revenue, Subcontractor managemento Review and approve Federal Dell customer timecardso Review and register Dell credit dealso Lead SharePoint Committee ensuring documentation is updated as needed.

•Single Point of Contact for the Managed Services team•Develop resolutions to complex financial and accounting transactions. Use decision making skills within broadly defined policies and procedures.•Provide solutions to issues and problems. Respond to customer concerns and escalate when necessary. Anticipate change and directs or redirects efforts.•Regular interaction with senior staff and management. Guide and train junior staff when needed.•Develop training documentation for new accounts.•Created training plan for new hire ensuring a smooth transition.•Developed Pending Invoice report to assist FA team with their accruals.•Steering Committee: assist with streamlining project and sales order closures, Partner PO issues, WBSE usage.•Super User and Propel testing for Release 3.

• Training & Development• Forecasting• Capacity Planning• End of Quarter Responsibilities • Quality Assurance• Reporting - testing/research• Accenture Team Management• New Business Development

• Global Training & Development• Forecasting• Capacity Planning• RSL Management• End of Quarter Responsibilities • Quality Assurance• Reporting - testing/research• Accenture Team Management• New Business Development• Access Management• Managed Services Management

•Validated new project setup reviewing contracts and ensuring milestone invoicing, revenue and cost process correctly throughout the life of the project.•Worked with Project Managers on Revenue Forecasting, Reporting and any issues they had.•Managed aged backlog and ensure stale backlog policies are followed.•Worked with Credit and Collections on customer invoice issues.•Prepared accruals for Quarter End processing.•Processed Subcontractor PO requests and ensure we are invoiced correctly from the partner, approving Partner invoices and revenue and cost occur accurately.

* Worked on Propel 2 project. Providing information during design phase and feedback on BPDs. * Tested the new system and provided feedback to the Development teams.* Drafted training documentation and supporting PAS teams as needed.*Traveled to Florida and Manila to train teams on new system.*Super User and Propel testing as needed for new releases and invoice template testing.

* Worked on Propel 1 project. * Testing, Documentation and Training.* Supported APJ teams during Quarter End.

•Providing day-to-day financial project management support services to Professional Services delivery engagements •Maintaining the delivery project financial records to enable the field project manager to spend more time with EMC customers delivering services•Providing exposure to nearly all of EMC’s financial operations including Revenue Operations, Accounts Receivable, Travel & Expenses, and Field Business Operations•Knowledge Retention, PC Process Refinement, Training Support•Handle Escalations from BPO•Retain Skillset•Quality Control Monitoring•Support System Upgrades•Sr. PC mentoring to Acquisitions•Time Movement, Exception Processing and Ad Hoc Field Reporting support•Traveling offsite to support PCs in multiple countries•Quarter End support to Finance

•Serve as a liaison between the PAS system, TS field, Finance, Business Operations and IT groups. Facilitating the accurate invoicing and revenue recognition in accordance with SEC guidelines.•Create and maintain project records for project financial accounting analysis, field productivity metrics, service offerings data, and quality assurance programs.•Review customer documentation in compliance to EMC and SEC guidelines for invoicing and revenue recognition of services performed. •File all documentation on-line for auditing purposes.•Review and analyze system reports to troubleshoot PAS-related errors. •Research errors in PAS, Catalyst, NRT, and other various company systems as well as works with related groups to resolve issues.•Create and edit Handbook modules as needed using Word.

•Posted daily receivables and collections•Processed daily payables. Researched vendor customer inquiries and problems.•Processed weekly invoicing while maintaining integrity of dispatch information. Took on more accounts as needed.•Processed 24x7 contracts and signed up members to handle the contracts•Bank Reconciliation•Processed credit references•Processed and filed W9 formsNote: USNet was acquired by ServRight in 2006

•Processed monthly commissions for sales force consisting of 200 reps•Responsible for all daily commission questions, issues, and activities•Understanding of Field and Telesales compensation plans•Understanding of Field and Telesales Reporting and Organizational structures•Relationship development with the appropriate internal departments•Understanding of spreadsheet and compensation formulas. Updated formulas from changes in Compensation plans and ensured all numbers were correct.•Prepared reports as requested by Sales Divisions or Finance•Demonstrated compensation plans to new regional managers when hired.•Calculated and prepared Journal Entries for commission and bonus accruals •Commission payroll reconciliation

•Posted Daily Receivables•Processing Bank Reconciliation•Invoicing•State Sales/Use Tax returns•Fixed Assets reconciliation•Corporate American Express cards•Wire Transfers•Commissions•Month-end Journal Entries•Various month-end Account Reconciliations•Assist with monthly closing

•Set up and maintained customer and vendor files, manual and computerized Accounts Receivable and Accounts Payable records. •Researched customer and vendor inquiries and problems.•Processed daily Accounts Receivable checks and new sales orders.•Installed and maintained dBASE IV. •Trained staff and formatted several inventory reports.•Generated invoices for new equipment sales and rentals while maintaining records on dBASE IV and providing lists of equipment collateralization for the bank.•Provided management with daily financial reports.•Month end, quarter end, and year end reconciliation of Accounts Payable, Accounts Receivable, Inventory Accounts, and Sales.•Managed and directed the duties of the Accounting clerk.•Assisted in year end review with an outside accounting firm.

•Used SuperCalc4 to process commission statements for the salesforce, enabling checks to be cut from them.•Used SuperCalc4 to help restructure the system due to reorganization in the sales compensation plan.•Set up and maintained customer files, processed cash receipts, and researched customer inquiries and problems.•Processed month-end journal vouchers.