Monica Cortez Email and Phone Number

•Develop and implement consistent & compliant pre-employment processes through checklists, controls, audits & oversight.•Manage centralized Employment Coordinator function through process improvements, strategy development and industry standards. •Manage a team of 4 Employment Coordinators, providing performance oversight, employee guidance & mentorship.•Serve as the subject matter expert and contact for questions related to Talent Acquisition support responsibilities & practices, pre-employment processes & compliance.•Assist in process evaluations; develop & implement process improvements to ensure service levels meets Company requirements. •Assist with problem resolution for talent acquisition operational issues including vendor issues, application of Talent Acquisition practices to ensure process consistency and regulatory compliance.•Manage talent acquisition specific vendors to ensure support levels are maintained. •As needed, conduct vendor reviews & make recommendations to Director, Talent Acquisition.•For any new recruitment process support or pre-employment vendor implementations, serve as Talent Acquisition operational point of contact. •Track Talent Acquisition budget in collaboration with Director, Talent Acquisition.•Support designated client groups with talent acquisition coordination efforts, pre-employment & onboarding.•Oversee Talent Acquisition related e-mailbox to track issues, develop recommended processes and ensure support for internal & external inquiries. •Maintains appropriate records to document processes & ensure consistent application company-wide.•Interprets company policy and provides consultative support & counsel to all employees to ensure clear communication and understanding. •Provides training to HR staff & internal clients on pre-employment processes.•Stays abreast of talent acquisition related laws, regulations & industry best practices to ensure compliance & process improvements. •Assists with special projects.

• Schedule interviews, organize travel, send interview confirmations, work with hiring managers on interview panels & preparing any necessary interview/offer or recruitment related documents.• Provide high quality, responsive experience to candidates and hiring managers throughout the recruitment, pre-employment and onboarding process. • Update and maintain all recruitment-related documents such as employment inquiries, employment applications, new hire folders, background check authorization forms, recruitment marketing materials. • Manage the offer process, including creating and routing offer letters for approval. • Coordinate and manage the pre-employment process from initiation through issue resolution and new hire clearance.• Perform background check, social media screenings, medical-physicals, DOT and Non-DOT drug testing. • Works closely with Talent Acquisition Manager on data, metrics and analysis as it relates to recruitment performance. • Assist with internal transfer inquiries and the employee referral program. Set up payment for referral bonus program and maintain records.• Assist recruiters with conducting preliminary screening of candidates. • Provide best practices and process improvements throughout the talent acquisition cycle including documenting process change and developing process maps, team structure charts, detailed procedures, job aid.• Track and submit candidate interview expense reports - create vendor requests, submit payment requests for reimbursement.

• AP/AR, Invoice over 2 Million dollars per week. • Work closely with IT to ensure that all new programs established work efficiently through Job Tracker System. • Approve and submit invoices daily for payment. • Work with fabricators to ensure proper payment and resolve any problem invoices. • Account reconciliation, and month end closing.

• Assist patients in selecting the appropriate equipment needed for therapy providing extensive knowledge of medical supplies and Sleep Apnea. • Provide technical support for medical equipment and supplies. • Customer service, answer incoming calls, respond to emails, process orders, contact customers, excellent phone etiquette, ten-key, typing, customer resolution and problem solving. • Supervise, train and schedule a team of eight.• Resolve escalated calls, tracking and shipping issues.• Develop pages, and photos for website, post new items.• Handle returned equipment. Issue refunds and credits as needed. • Maintain equipment for loaner services.• Process and repair or replace medical equipment through the appropriate manufacturer.

• Managed, trained and staffed a team of ten.• Accounts payable/receivable• Payroll• Customer service and resolution-problem solving• Inventory• Purchasing• Advertising• 940, 941 sales taxes for the company• Bookkeeping• Human resources• Financing • Scheduled maintenance or repair of facility and equipment.• Data entry • Boosted sales by 100%• Established and maintained clients.• Assisted with surgery.