Handled Denial Management for the facility and reduced Disputes and Write Off’s Managed and monitored daily reports, employee schedules and more to provide real time opportunities to upper management of opportunities Provided training to all new hires for all Patient Access area and continuing education to several off site locations Provided administrative support for the department when needed

Promoted to supervisor position to train and supervise 15+ Insurance Verifiers. Foster an environment in which our patients and payors receive high levels of service and employees are motivated to deliver top performance. Increased Regional Quality Score by 40%. Utilizing a Single area focus based method. Utilized Quality review via Witness Quality Monitoring for each agent monthly to provide real time feedback and establish one on one goals for each employee. Increased Department Morale and made an improvement in staff retention due to the success of employee-development and morale-building programs.Lead the role-in of new facilities to CPAS, developed & implemented Job Aides, and process improvements prior to the new facility addition of daily inventory.Increased individual agent production through side by side and group training. Monitored success using internal reporting site - CPQ. Ensured various reports were completed daily such as Daily Inventory Tracking, FTE Capacity, Authex, Monthly Production Tracking, Denials Disputed & Write offs to ensure team pushed out the maximum amount of inventory while maintaining top quality scores across the organization.

Provided thorough, accurate, & detailed clinical information from case managers to payors to obtain authorizations for appropriate level of care and length of stayProvided prompt follow up to each payor to ensure authorizations are accurate and currentReduced reimbursement denials for SLU HospitalMaintained Observation Log and provided insight to upper level management on opportunitiesBackup for Operations Coordinator to provide support to front line staff when Operations Coordinator was not availableLiaison between Care Coordination and Patient Access for insurance updates and all other payor requirements.

Handled Denial Management for the facility and reduced Disputes and Write Off’s Managed and monitored daily reports, employee schedules and more to provide real time opportunities to upper management of opportunities Provided training to all new hires for all Patient Access area and continuing education to several off site locations Provided administrative support for the department when needed

ER Registration, Quality Control, Financial CounselorRegistration Representative: Entered basic demographic information into ADT system. Financial Counselor: Verified insurance and collected Co pays in the ER. Cross-trained: Trained in all areas of the admitting department working areas such as; Insurance Verification; Cashier; and QC.