Monica Drain Email & Phone Number

Make sure that I concisely dictate tickets so that anyone else reading can fully understand the issue with very few questions asked while complying with the SLA's that are given

New York City Metropolitan Area

Assist users with account, log in and printer issues with the MSK organization

Greater New York City Area

Responsible for helping clients with smart home technology as well as the devices already existing in their homes; instructing how to set up internet using various ways; instructing peers in newer tech as well as client facing customer service responsibilities. I went to inventory management where I am utilized as a go to for a knowledge base for everything across the store and what could be the best fit for customers.I am also used to help with the inventory management since one of the two is also called to be a Manager on Duty.

Springfield, Pennsylvania

Though I initially came into the company as a Connected Home part time, I worked my way up until I was one of the 2 Smart Home Experts in the store. I not only had the ability to work in my department but also in almost any in the store at any time.I was one of only a handful of Vivint reps across the company that had the spot during the pilot program and also one of the only few to sell a system in that time frame.

Philadelphia, Pa; Brooklyn, Ny

As a barista, I am tasked with not only making drinks, but also taking orders, cleaning, slight crowd control, and pulling items for the next shift if asked.

421 S. 69Th St

● Planned meals and preparation, and supervised the cook team in the restaurant.● Maintained organization and kitchen cleanliness.● Dealt with client problems and complaints keeping cordial and helpful.● Operated the cash register and handled return or exchange requests.