Monica Duran Email and Phone Number

A field sales responsible to sell Regional & Store level client leadership on the benefits of our products so that they will in turn drive product engagement and in store execution to accomplish/exceed credit goals. Maintains relationships through effective and timely communication, attending market/store meetings, develop in store product execution strategies/action plans, and ensure regional strategies are effectively rolled out to stores.

Merchandising Assistant Store Manger of Hardware, Building Materials, Paint, Garden and Electrical Departments. Responsibilities of driving customer satisfaction, growing profitable sales through in-stock objectives, store appearance and associate engagement. Proficient in all store operations including hiring, controlling operational expense, improving sales by consistently looking for business for business opportunities in the community with professionals and Do It Yourself. Store leader in charge associate Development.

Completed 4 week program and passed NMLS exam to become licensed Mortgage Banker.

Assistant Store Manager of Operations. Responsible for all store operations including, salary planning, staffing, building maintenance, receiving, customer satisfaction objectives, styling salon, pricing and signing, store appearance, .com, and leased departments. Increased overall customer satisfaction scores 10% in two year period. Implemented and maintained an effective attendance policy, increased associate engagement scores by 15% over three year period. Worked as District Leader for overall customer satisfaction. Meet sales and profit objectives consistently.

Responsible for all operation functions, sales planing, salary planning, Customer Satisfaction, associate engagement, staffing, hiring, building maintenance, scheduling, styling salon and opening closing functions, back office management, pricing and signing, store appearance.

Managed Men's Division. Responsible for opening and closing store, staffing, interviewing, store appearance, consistently made sales and profit objectives through in-stock and store presentation.

Managed Mens, Home, Childrens Divisions.

Sales Manager of Womens apparel. Profit and loss responsibilities, created assortment plans with budget in insure profitable sales.

Completed 9 month Management training program