Monica E. Email & Phone Number

• Assisted potential residents with detailed leasing information for communities nationwide, creating quotes and scheduling leasing appointments.• Provided support to residents with maintenance requests, billing issues, and other community related inquiries.• Accurately captured resident and prospect information to ensure good record keeping for leasing office follow-up.• Communicated effectively in verbal and written forms, responding to all requests in a timely manner.

• Oversaw operations and execution of company directives including merchandising, customer loyalty and loss prevention.• Trained and developed a management team of 3 to take on their own division of responsibility within the store.• Hired and recruited a part-time team of 10 ensuring proper training, coaching and mentorship.• Worked with corporate teams to test first Buy Online, Pick up In-Store program for company

Associate Of Arts - Aa, Musical Theatre

Bachelor'S Degree, Psychology