Monica E. Email & Phone Number

• Assisted potential residents with detailed leasing information for communities nationwide, creating quotes and scheduling leasing appointments.
• Provided support to residents with maintenance requests, billing issues, and other community related inquiries.
• Accurately captured resident and prospect information to ensure good record keeping for leasing office follow-up.
• Communicated effectively in verbal and written forms, responding to all requests in a timely manner.

• Oversaw operations and execution of company directives including merchandising, customer loyalty and loss prevention.
• Trained and developed a management team of 3 to take on their own division of responsibility within the store.
• Hired and recruited a part-time team of 10 ensuring proper training, coaching and mentorship.
• Worked with corporate teams to test first Buy Online, Pick up In-Store program for company

Associate Of Arts - Aa, Musical Theatre

Bachelor'S Degree, Psychology