Monica Epps Email & Phone Number

Columbus, Georgia, United States

• Monitored suspicious activity alerts daily using Patriot Officer software • Completed and documented investigation exception reports for non-filed activity • Wrote and filed suspicious activity reports (SARS) electronically to Fin Cen using BSA e-filing system• Customer Due Diligence Reviews• Trained new team members at the time of onboarding • Prepared and mailed letters to customers educating them on structuring • Participated in internal audits and FDIC exams providing support through shadowing and demonstrations on our policies and procedures

Columbus, Georgia, United States

• Monitored and processed currency transaction reports (CTR) daily • Monitored and reviewed affiliate deposits and provided currency transactions reporting support• Maintained and filed document retention for paper CTRs for 5 year• Assisted BSA Officers with CTR inquiries as needed • Retrieved alert codes exceptions from system for discrepancies and analyzed new conductor reports

Columbus, Georgia, United States

• Accepted and assisted customers with deposits, withdrawals, and payments• Balanced daily cash drawer, branch ATM, vault• Assisted Head Teller as needed and served as back up their absence • Opened and closed accounts and assisted customers with various banking products • Initiated and processed wire transfers, savings bonds, travelers cheques, and issued PIN numbers for ATM and check cards• Escalated and referred suspicious activity to management as needed for reporting requirements • Collected and reviewed identifying documentation