Monica Epps Email & Phone Number

Columbus, Georgia, United States

• Monitored suspicious activity alerts daily using Patriot Officer software
• Completed and documented investigation exception reports for non-filed activity
• Wrote and filed suspicious activity reports (SARS) electronically to Fin Cen using BSA e-filing system
• Customer Due Diligence Reviews
• Trained new team members at the time of onboarding
• Prepared and mailed letters to customers educating them on structuring

Columbus, Georgia, United States

• Monitored and processed currency transaction reports (CTR) daily
• Monitored and reviewed affiliate deposits and provided currency transactions reporting support
• Maintained and filed document retention for paper CTRs for 5 year
• Assisted BSA Officers with CTR inquiries as needed
• Retrieved alert codes exceptions from system for discrepancies and analyzed new conductor reports

Columbus, Georgia, United States

• Accepted and assisted customers with deposits, withdrawals, and payments
• Balanced daily cash drawer, branch ATM, vault
• Assisted Head Teller as needed and served as back up their absence
• Opened and closed accounts and assisted customers with various banking products
• Initiated and processed wire transfers, savings bonds, travelers cheques, and issued PIN numbers for ATM and check cards
• Escalated and referred suspicious activity to management as needed for reporting requirements