Monica Kirchner Email & Phone Number

Emigrant, Montana

Priest Lake, Idaho

427 W. Sinto Avenue, Suite 200

• Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries• Maintains calendars for accountants, including arranging meetings, conferences, and staff meetings for all office personnel• Process and organizes customer invoices, tax returns, and financial statements to company standards• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies• Secures information by completing database backups

707 W Main Ave #300

• Handled incoming calls from policyholders and agents, responding to inquiries, resolving problems, and correcting policy errors• Upgrade coverage and look for opportunities to offer new coverage/products to existing customers as appropriate to retain and increase business

1604 S Garfield Rd, Airway Heights, Wa

• Management of presence on social media sites to increase product sales• Design and execution of content for the company website

• Produce a work load management report daily for other store personnel• Execute daily price labels changes• Update and correct inventory• Validate and sequencing product in aisles

• Independently create the most popular form of communication for the employees to learn about the latest news within their workplace• Advertise for upcoming events as well as conduct informative analysis of new programs or opportunities within the store

9116 N. Newport Hwy, Spokane, Wa 99218

• Design and create all custom signs to be displayed in the store using marketing and advertising skills• Design and execute store holiday displays (2009-2011)

• Taught orientation for new associates to familiarize them with company policies, customer service skills, and store operations• Filed new hire paperwork and inputted data

9116 N Newport Hwy, Spokane, Wa 99218

• Supervised Front End associates (approximately 30)• Procured weekly schedule and executed daily break and lunch schedules for team• Handled and was responsible for approximately $12,000-$15,000 each day• Managed all customer issues on the Front End including markdowns, voids, and approved returns• Related duties also frequently included computer repair, customer order processing, general labor, and usage of multiple phone lines, photocopier, and fax machine

• Organized and executed the fundraising, gift arrangements, event location, catering, and decorating for the annual store Christmas party for over two hundred people

• Superior customer service and sales experience• Addition tasks included shelf maintenance, down stocking product from overheads, filling the tint machines daily, and cleaning and maintaining the appearance of the department