Monica Hernandez Email and Phone Number

CTO and leader senior project manager with successful history guiding our customers on the digital transformation road. My principal objective is advising our clients on the best technological solution to their business challenges, taking advantage of AI technologies and knowledge management strategies. ● Implementation of information technology projects● Definition of knowledge strategies to have a better content classification and streamline search processes● Business process optimization● Facilitate organizational change management strategies related to digital transformation processes● Find the best solution to data and content management using AI technologies

As Project Management Consultant, my main objective is to lead the implementation of a Portal of services that overcome the adoption of the Ed-Fi data standards, helping universities to achieve interoperability of their data and better understand the performance of their educator preparation programs.In addition, I am responsible for producing functional requirements documentation to ensure final solutions match identified business needs, as well as developing trusted relationships with customers, peers, and development teams to achieve high levels of productivity and achieve success.

As Project Manager, my main objective is to lead the implementation of one of the projects with a high impact on the IDB's business in strengthening the digital transformation roadmap that has been drawn up. Beyond leading the project, my role includes responsibilities related to information management, management of taxonomies, ontologies and controlled vocabularies, introduction of knowledge graph technologies as well as recommendation models. The main objective of the project and the focus of my work is to introduce methodologies that allow improving the classification of information, making it findable, increasing the dissemination of the content that is produced as one of the most valuable assets of the organization, taking advantage of technologies such as AI, NLP and ML.My role involves the following activities:● Define product vision, strategy, and implementation roadmap.● Gather, manage, and prioritize customer requirements.● Define policies, strategies, frameworks, and key indicators to measure the success of the implemented solutions.● Designing and conducting training.● Facilitate communication between specialists of different sectors, technology teams, business units and stakeholders to guarantee effective and efficient team integration.

Senior Principal Technical Account Manager (09/2015 – present). Strategically and tactical managed several projects and accounts horizontally ensuring that cross-project work effort remains feasible from a business standpoint and realizes benefits effectively. Drove the high-quality completion of enterprise wide implementation projects for major clients including:-Falabella-VTR-ENTEL-Banco Estado -Servicio de Impuestos Internos-Tecnocom-Nexus-EricssonManaged budgets of up to $1M and cross-functional teams of up to 25 engineers and specialists. Project Manager recruitment, 3rd party management, staff training and design of new products and specifications. I have the objective to provide services to ensure the accomplishment of business needs and IT requirements to our customers with utterly satisfaction. My role involves the following activities:• Mentoring our customer in order to align technology requirements with their business goals and process.• Guidance for application roadmap planning and adoption of new technologies.• Help our customer with the implementation solutions based on industry best practices.• Process optimization, including training to develop our Technical Account Managers Team.• Responsible to assist sales teams during contract negotiations as service solution architect with direct participation in statements of work definitions and Service solution design.• Facilitate communication between project managers, technology teams, business units and multi-stakeholders to guarantee effective and efficient team integration.

Applications Competency leader (04/2014 – 08/2015) Competency leader for applications implementations and new Technologies adoption. Responsible of a multidisciplinary team of +25 over more than fifteen projects for telecommunication companies, banks/ finance and retail sector: Banco Mercantil, BBVA Banco Provincial, Banco de Venezuela, Telefónica, Farmatodo, Famahorro, Movilnet/ Ericsson. Managed budgets of up to $1M and cross-functional teams of up to 25 engineers and specialists. Adoption of PMI guidance and PRINCE2 methodologies and specifications. Other responsibilities are managing some strategic projects in Chile (Deloitte, WOM, SII).My role involves the following activities: Strategically and tactical managed of several projects horizontally ensuring that cross-project work effort remains feasible from a business standpoint and realizes benefits. Responsible to assist sales teams during contract negotiations as service solution architect with direct participation in statements of work definitions and Service solution design. Principal Senior Technical Account Manager (01/2012 – 04/2014) Assigned as Project Manager to key large banking accounts (Banco Mercantil, BBVA Provincial, Banco de Venezuela, Banco Bicentenario and Banco del Tesoro). I am the responsible for the development of project plans in liaison with the program policies, service solution architecture and organizational strategies. Project Manager for at least 10 concurrent projects, under master project plan with a multidisciplinary project team of 15+ support analyst, technical professionals and project coordinator. My role involves the following activities: Directly responsible for project metrics trends analysis / forecasting, risk analysis, scheduling, cost control and developing integrated project plan schedules including 3rd parties, to ensure timely completion of the project deliverables, definition of milestones and monitor schedule progression and critical path.

Project Manager (11/2008 – 01/2012) – Project manager responsible of several projects, Data model re-engineering process for Online applications, iSeniat Database Upgrade, Data warehouse Implementation. Assigned as a single point of contact between IT and business areas such a Tax Collection, Customs and Financial. Responsible for effective scheduling, cost control, project plan design and managing 3rd parties. Responsible to control and monitor schedule progression and project quality and risk analysis.Manager Database and Web Server Area (11/2007 – 10/2008) – As a Leader of two areas, Database administration and application web server, my functions includes maintenance performance and uptime of production applications. Responsible for planning, design procedures and development methodologies, managed budget, maintain assets inventory and manage service level agreement. Evaluate and implement new technologies.Database Coordinator (10/2006 - 11/2007) – Responsible of database administrator production team. Team Leader for 10G migration project.Web admin and DBA (10/2004 – 10/2006) – Managing web production environment, responsible of deployment and testing J2EE applications for production environment. Developer Team Leader (03/2002 – 10/2004) - Team leader, managing projects with a team +10 programmers who developed internet/commerce software for taxes and customs administration. Responsible for system analysis, software developed, implementation, testing and maintaining applications associated with the taxes area using UML methodology and Rational software. Uses case definition, MVC pattern, Struts. Webservices, XML, Java, Servlet, EJB, JavaScript, OC4J, JDBC, J2EE, HTML, JSP, PL/SQL, Jdeveloper.

Senior Developer- Responsible for system analysis, developing, implementation and maintaining applications associated with the Human Resource and Financial area. Junior Developer- Responsible for development a Personal Access Control and Security System in Visual Basic 6.0 and Oracle 8i, Digitalized Maps over Satellite Images Databases to support a G.I.S. with ArcView and AutoCad.