Monica Milla Email & Phone Number

California, United States

San Francisco, Ca, Us

• Develop user stories and specifications that accurately captured user needs, resulting in a product that meets and exceeds user expectations.• Create and maintain product documentation, including user manuals, and FAQs.• Create performance metrics to enable the Fraud team to make data-driven decisions.• Apply effective business analysis best practices; obtain, define, analyze, prioritize, and translate complex business needs into detailed non-functional and functional system requirements by collaborating with cross-functional teams; and communicate requirements to solution providers.• Define and prioritize requirements to improve the Fraud business processes, monitoring workflow, systems, and data interfaces; document data transformation and mapping requirements; document business and workflow processes; and implement efficiencies and improvements to the Fraud department.• Manage requirements through the project life cycle and test cases in JIRA. • Analyze customer and transaction data from multiple integrated data sources.• Work with business users to document end-to-end current state, pain points, and future state.• Facilitate testing, including drafting test plans and test cases.• Prepare data mapping documents and Traceability Matrices.• Advise the solution provider, development, testing, and production support teams as needed, providing requirements knowledge and subject-matter expertise.• Understand system and data changes that potentially impact downstream systems.

Oakland, California, Us

• Coached, mentored and evaluated a summer intern throughout the development and release of a new power platform solution.• Revamped the release process and reduced miscommunication with Social Services Agency stakeholders by decreasing process and requirements ambiguity, and by implementing weekly status reports.• Created, updated, and effectively managed project plans and backlogs.• Documented business requirements from the Social Services Agency for different applications.• Coordinated with IT teams, vendors, and users for resolution of issues or new developments.• Prepared analytical comparison of alternative solutions including pros, cons, and cost-benefit analysis.• Acted as Subject Matter Expert on Power Platform by determining feasibility, designing and creating solutions with Power Platform and Office 365 products. • Designed and created solutions with Microsoft 360 (Forms, SharePoint, Lists, etc.) and Power Platform products (Power Apps, Power Automate, Power BI, Standard and Premium Connectors).• Created testing plans, test cases and performed UAT testing.• Elaborated User Guides. Coordinated and provided training to business users.• Created Power BI reports for the SSA Finance Department and for the Management Team.• Provided third-level support to several systems used by the Social Services Agency.• Coordinated and provided training to business users.

South San Francisco, Ca, Us

• Documented new process workflows for the Transitional-Aged Youth Program.• Primary liaison between Aspiranet's social programs and the IT department.• Gathered and documented functional requirements from social services programs.• Configured the new IBM system for social services programs.

San Francisco, Ca, Us

• Analyzed business requirements from the Lending Department and provide solutions in a timely manner. • Provided support to the Lending system for loan origination: Meridian Link and the financial platform: FSP.• Implemented and tested changes in the Lending system: Meridian Link.• Developed and maintained user guides, process diagrams, procedures, and business continuity information.• Generated and verified custom reports for the Financial department using RECALL and ODBC.• Coordinated with third-party vendors to schedule improvements of our platforms

La Molina, Pe

• Generated business requirements for several departments based on end user needs (Treasury, Foreign Trade, etc.).• Analyzed and proposed technical solutions to business problems.• Delivered requirements to developers, testers and architects to ensure proper implementation.• Organized road-maps and requirements grouped by functional and technical dependencies.• Updated and created workflow models. • Worked with QA to define uses cases, testing plan and testing strategy of the proposed solution.• Participated in all stages of the software development life cycle.• Analyzed the impact of new implementations and evaluated the need of new interfaces. • Coordinated with third party vendors the best system integration strategy between the main application and its interfaces to assure data integrity.• Provided support to production environments for several applications.

La Molina, Pe

• Updated applications related to different business processes using VB.Net, Java, C#.• Verified the correct functionality of the processes after the implementation of applications (internal and third party suppliers)• Created new software components or modified existing ones, using efficient algorithms and programming logic according to the Bank standards.• Performed unit and integration tests to ensure proper functioning of applications.• Identified test scenarios and solved problems during the development and testing phases.

• Designed and developed modules of the Investment Valuation Software using VB.Net for fixed income and derivatives products.• Automated the documentation process with a software implemented in VB.Net• Compiled financial information and elaborated statistics reports and IT Manuals.

Certificate In Business Analysis, Business Analysis

Systems Engineering