Monica Pataky Email & Phone Number

As the Training and Development area manager I oversee the learning of 9 Pandora stores, 3 Hugh Rice stores and 2 LUXE by Hugh Rice stores. I am responsible for working through the training cycle to drive a culture of continuous growth and personal development.- Developing training session to reflect companies strategies and objectives- Assisting Board of Directors to develop company strategy and 5 year plan - Identifying skills gap through conducting training needs analysis- Driving and developing the sales training package to the Luxury element of the business from concept stage to delivery- Developing and implementing learning strategies and programmes that align with company values and influence company KPIs - Designing e-learning courses, career progression plans, workshops and personal development plans- Facilitating and presenting interactive workshops and training session for groups of up to 50 employees - Mentoring and coaching colleagues towards professional development goals and career succession - Mentoring and coaching store managers to confidently deliver the highest quality training to develop their team members in store- Assisting recruitment/ HR department in the interviewing process of Seasonal hires- Conducting group and one-on-one interviews to select outstanding candidates. Interviewing up to 180 candidates throughout the season- Delivering informative and interactive Induction Days as part of the on-boarding process, alongside the Director of Operations.

Harrogate, England, United Kingdom

- Lead and motivated a team of up to 15 to drive sales and increase efficiency- Inspired team members to consistently provide exemplary customer service with the overall goal of delighting every customer- Encouraged team growth by providing ongoing feedback, coaching and training on product knowledge, selling skills, visual merchandising and delivering the customer experience- Managed stock levels and making key decisions regarding stock control, including maintaining satisfactory stock take results- Used information technology to record sales figures, for data analysis and forward planning- Handled customer complaints and queries in store to quickly and efficiently resolve any issue- Conducting daily cashing up and weekly banking procedures- Participated in productive and meaningful store visits with AreaManagers and other visitors- Effectively implemented and communicated new procedures/workingpractices to all team members- Worked closely with the HR department to ensure procedures arefollowed correctly in store- Conducted appraisals and performance reviews, as well as providingtraining plans and on-going professional development- Effectively communicated with central support and seniormanagement to ensure alignment with business needs were met- Developed a keen eye for commerciality through visualmerchandising. Winning an award for Best Visual Merchandising inthe UK in 2016- Successfully graduated the Management Development Programoffered by Pandora in 2015, a 6 month programme exploring the 4 pillars of great management

Leeds, England, United Kingdom

- Met and exceed daily, weekly and monthly sales and KPI targets- Built excellent rapport with customers allowing me to better meettheir purchasing needs and build customer loyalty- Inspired customers purchasing decisions with enthusiasticpresentation of product and informative product knowledge- Developed my link-selling, up selling and cross selling skills- Increased personal KPIs and sales through demonstrating confidentquestioning, listening, and styling skills- Completed all mandatory Product knowledge and Selling skillstraining workshops as well as all online learning courses

Whistler, British Columbia, Canada

- Assisted Store Manager in successful leadership of team of up to 25- Organised and planned weekly rotas to meet the needs of trade- Lead weekly management meetings, and monthly full team meetings- Met and exceeded company expectations in sales, payroll, shrink andconversion goals- Created and executed strategies to maximise store sales- Recruited, developed and retained high quality sales advisors andmanagement to fill the store profile- Created informative and interactive training sessions to develop theteam and provide them with the tools needed for success- Demonstrated sales floor leadership by influencing KPIs with anemphasis on customer satisfaction- Delivered excellent customer service and maintained consistentlyhigh personal sales contribution whilst balancing importantoperational functions- Implemented all visual merchandising standards, directives,promotions, and overall cleanliness and organisation of the sales floor and stockroom.