Monica Pointer Email & Phone Number

Decatur, Ga, Us

Florida

Responsible for directing the overall enrollment management activities on campus which includes new student recruitment activities and enrollment functions for current students.Personally assist in the development of an annual student enrollment and operations budget offering innovative insights and solutions.Currently oversee all monetary collection processes related to outstanding balances on student accounts receivable in stated quarterly collection standards and goals.Coordinate timely responses for findings identified in internal audit reports and accordingly implement necessary corrective actions when required.Daily ensure that each non-academic campus manager is aware of performance expectations in all areas of responsibility.Actively participate in screenings and interviews to justly hire and evaluate all non-academic campus management staff, which includes but is not limited to the recruitment and management of

Morrow Ga

Personally assisted and supported Director in the design, development and implementation of new services to maintain student engagement at an appropriate level and also to ensure organizational efficiency.Trained and supervised staff and created and coordinated work schedules to ensure complete staff coverage at all times.Responsible for answering all inquiries regarding course registrations, class schedules, general information and resource contacts.Increased campus population with retention techniques and the promotion of values such as leadership, organization, and work ethic awareness.

Coordinated and implemented retention activities under the direction of the Student Support Manager.Accountable for maintaining efficient contact with student body to identify issues and solicit feedback in an attempt to enhance the overall student campus

Developed all aspects of student recruitment services in order to exceed quarterly performance goals. Provided assistance with the enrollment process and enthusiastically highlighted the benefits of a Strayer University education.

Responsible for the timely processing and tracking of all outbound transactions for 401K and pension participants.Developed new training materials and personally oversaw all training of employees ensuring complete implementation of all required materials.Efficiently resolved all outbound issues with a professional and positive attitude.Provided personal assistance to all Client Service Managers.

Responsible for the correct transactions of all pension and 401K participant requests for mutual fund trades.Coordinated vast projects for internal customer service department on a weekly basis.Provided classroom training and hands on experience for all new associates.Subject matter expert for Fortune 500 Accounts.Resolved all customer complaints using unbiased judgment and ensured complete customer support satisfaction in all areas.

Master Of Business Administration, Human Resource Management

Master'S, Business Administration

Bachelor Of Arts, Journalism

Master Of Education, Educational Management