Monica Pointer Email & Phone Number

Responsible for coordinating and implementing the timely enrollment of returning students, both in-school and reinstate students, and all associated retention activities. Provide at-risk counseling to students and advise them on the selection of future courses. Assist students with the development of personal education plans for educational growth and development. Actively solicit feedback from students regarding their experiences and develop procedures to enhance the student experience. Monitor the activities of the student support representative to ensure compliance with established guidelines. Meet regularly with the Campus Dean and Campus Director to review student concerns to enhance learning environment and overall student experience. Consistently achieve quarterly performance goals.

Consistently achieve quarterly performance goals by using various retention tools. Coordinate retention activities under the direction of the Student Support Manager. Maintain contact with student body to identify issues and solicit feedback to help enhance the student

Coordinate all aspects of student recruitment and achieve quarterly performance goals. Provide assistance with the enrollment process for prospective students by highlighting the benefits of a Strayer University education. Maintain ethical recruiting practices.

Provide timely processing of all outbound transactions for Defined Contribution clients. Resolve outbound rejects and issues by working directly with Client Service Managers. Lead on-the-job training for new employees. Acted as Team Leader in the absence of management.

Transacted pension participant requests for mutual fund trades. Handled all customer initiated complaints and concerns. Coordinate multiple projects for internal customer service projects. Provide classroom and one-on-one training for associates. Subject matter expertise on Fortune 500 accounts.

Education record

Bachelor Of English, Journalism

Master Of Education, Educational Management

Master Of Business Administration, Human Resource Management