Monica Powers Email & Phone Number

Fort Wayne, In, Us

Roanoke, Indiana, United States

• Lead digital merchandising strategies across online channels to drive revenue growth.• Utilize advanced analytics, including Google Analytics, to monitor performance metrics.• Implement SEO best practices and optimized internal site search functionality for improved engagement.

United States

As a Digital Merchandising Analyst at Vera Bradley, I leveraged data analytics to refine digital merchandising strategies, driving sales and engagement.• Dictated merchandising and inventory strategy for cross-functional digital channels.• Evaluated and enhanced browsing features to improve usability and facilitate product discovery.• Executed promotions and retirements, contributing to increased online sales and customer retention.

• Managed onsite search activity through Google Analytics to optimize user experience and drive sales.• Oversaw attributes for seasonal product launches to ensure timely and accurate product information.• Developed and maintained email image cadence to showcase top products aligned with marketing strategies.

Roanoke, Indiana

• Developed and implemented Gamification activities to enhance CSR productivity and improve customer satisfaction scores.• Managed PayPal refunds and cancellations through SAP, fostering cross-functional collaboration with various departments.• Trained new hires on Customer Service systems and effectively resolved customer issues with empathy and professionalism.

• Managed inbound calls, chats, and emails for direct customers, Sales Consultants, and Indirect partners at Vera Bradley.• Promoted to full-time Chat representative, testing and launching the new platform, Vergic.• Developed Chat training documents and trained all Customer Representatives on the new platform.

Bloomington, Indiana

• Supervised 9-17 preschoolers with a co-teacher, implementing daily schedules and classroom management.• Managed parent-teacher conferences to ensure effective communication and support for children's development.• Developed age-appropriate materials to enhance learning experiences for preschoolers.

Bloomington, Indiana, United States

• Projected daily sales to ensure optimal inventory levels• Trained new employees monthly on task execution to foster a cohesive team environment• Managed cash flow through operating the cash register and safe counting for financial accuracy

Bloomington, Indiana, United States

• Logged accession numbers of artifacts into FileMaker Pro database to maintain data accuracy• Organized artifact locations for easy retrieval and tracking• Assisted in the implementation of the new database system at Mathers Museum

Bloomington, Indiana, United States

• Updated database using Past Perfect software to create new tables for permanent exhibits• Researched and assembled items from collections to design an exhibit showcasing America in the 1960s

Master Of Business Administration - Mba, Business Analytics, 4.0 Gpa

My MBA with a concentration in Business Analytics provided me with a foundation in core business principles alongside specialized.

Bachelor Of Arts - Ba, History, 3.3 Gpa

Activities and Societies: National Society of Leadership and Success Earned dual bachelor of art's degrees with a minor in Business.

History, 4.0

Studying abroad in London for history classes provided me with an immersive learning experience that enriched my understanding.