- SaaS Account Manager for all major customers utilizing the Touchstone IQ for Buildings product- Completed technical energy benchmarking reports, onboarded clients to our software, analyzed their building data and extracted insights for energy efficiency improvements- Developed all training materials for the Customer Success Team- Refined and developed new processes for the team to improve the efficiency of managing accounts- Worked alongside the COO to analyze building energy… Show more - SaaS Account Manager for all major customers utilizing the Touchstone IQ for Buildings product- Completed technical energy benchmarking reports, onboarded clients to our software, analyzed their building data and extracted insights for energy efficiency improvements- Developed all training materials for the Customer Success Team- Refined and developed new processes for the team to improve the efficiency of managing accounts- Worked alongside the COO to analyze building energy programs in order to advance Touchstone’s marketing and business development strategy- Contributed software feature request ideas and identified and mapped out software bugs- Developed and contributed research and data for software pipeline and scope of work discussions Show less

-Provided education and energy data analytics to building owners for compliance with building efficiency ordinances- Handled outreach and communication with building owners on behalf of government clients- Created and managed a database containing all building energy benchmarking and efficiency requirement ordinances across the United States- Aided with testing and deployment of client and customer newsletters

Handled correspondence, scheduling, film production, and editing for the CEO. Managed email marketing campaigns including planning, content, testing, and deployment. Managed social media planning for execution of marketing strategies and community engagement via Facebook, Twitter, and Instagram.

Respond quickly and sympathetically to a high volume of customers via email, live chat, and phone. Identified customer needs, clarified information, researched and troubleshot complex issues. Selected to be part of a pilot group testing the company’s transition to Salesforce Service Cloud with Omni-Channel queue-based routing. Coordinated the company’s first long-term corporate giving partnership.

Analyzed health, psychology (PTSD), and psychedelic funding landscapes within the private and public sectors leading to the identification of seven new funders for the organization. Developed two grant proposals under the Senior Development Manager.

Collaborated on a team to (a) create a cohesive plan for the installment of public-access charging stations for electric vehicles (EVs) throughout the city and (b) address the most pressing political and regulatory barriers of EV adoption within Denver.