Monica Ropar Email & Phone Number

Vista, California, United States

Innovation Support

United States

Training AI programs and models

Jenny Craig

▪ Developed a three-year product roadmap by providing analytical support, including introducing freshly prepared meals and future development of meal kits, supplements, and online marketplace.▪ Executed ongoing strategy of product innovation that increased customer satisfaction and retention at optimum price and margin.▪ Promoted client-centricity and awareness of market and industry trends in weight loss, health technology, and health and wellness products, enhancing integration of R&D approach that enables business growth.▪Managed and provided second and third level support to field center staff, clients, training, customer care, and sales teams, increasing program knowledge and problem solving for all business channels.▪ Initiated, managed, and analyzed quarterly menu launches to ensure quality control, driving and retaining customer engagement and weight management success.▪ Created dietary and exercise plans tailored to clients' nutritional and medical needs, including raw materials, menus, consultations, product costing, and training.▪ Supported Marketing Department on various platforms, including social media and PR, to provide in-depth information on nutritional care to maximize health.▪ Provided nutrition parameters, sensory testing, and nutritional analysis for new and renovated products in conjunction with product development.▪ Dedicated nutrition resources for field staff, clients, training, customer care, and sales teams, increasing nutrition knowledge for all staff.Notable Accomplishments:▪ Collaborated with a team that transformed the organization's culture into a customer-focused organization, resulting in a 53% increase in revenue per transaction.▪ Produced over 20 innovative and renovated food products yearly that met safety, quality, regulatory, and nutritional requirements.

Jenny Craig

▪ Participated in developing programs that optimize strategic business initiatives to improve customer experience frictionlessly.▪Provided first, second and third level support to field center staff, clients, training, customer care, and sales teams, increasing program knowledge and problem solving.▪ Assessed content requirements and translated program components into the online experience to ensure product quality, educating clients on the long-term benefits of a balanced diet and regular exercise.▪ Analyzed current nutrition research on consumer trends, effective communications strategies, and motivational techniques to determine program materials needs and quality assurance.▪ Provided expertise on nutrition, physical activity, health, and behavior change by managing multiple nutritional content or educational materials.▪ Supported idea exploration by monitoring research projects and market trends across appropriate health, wellness, and weight loss product categories.▪ Developed training and communication materials for new online tools, program content, and non-food products in collaboration with the Marketing, Operations, and Training departments.

Jenny Craig

▪ Supported field staff and clients concerning program needs via the JennyCare Contact Center and Website forums.▪ Provided first and second level support to field center staff, clients, training, customer care, and sales teams, increasing program knowledge and problem solving.▪ Effectively used consulting, coaching, customer service, inside sales and aggressive phone skills to maximize revenues.▪ Utilized Motivational Interviewing to motivate clients in challenges of incorporating a healthy lifestyle through individual counseling sessions.▪ Created and reviewed client menus using Nutritionist Pro and entered data for menu planning and follow-up documentation.

Jenny Craig Lajolla Center