Monica Ropar Email & Phone Number

Vista, California, United States

Innovation Support

United States

Training AI programs and models

Jenny Craig

• Developed a three-year product roadmap by providing analytical support, including introducing freshly prepared meals and future development of meal kits, supplements, and online marketplace.
• Executed ongoing strategy of product innovation that increased customer satisfaction and retention at optimum price and margin.
• Promoted client-centricity and awareness of market and industry trends in weight loss, health technology, and health and wellness products, enhancing integration of R&D approach that enables business growth.
• Managed and provided second and third level support to field center staff, clients, training, customer care, and sales teams, increasing program knowledge and problem solving for all business channels.
• Initiated, managed, and analyzed quarterly menu launches to ensure quality control, driving and retaining customer engagement and weight management success.
• Created dietary and exercise plans tailored to clients' nutritional and medical needs, including raw materials, menus, consultations, product costing, and training.

Jenny Craig

• Participated in developing programs that optimize strategic business initiatives to improve customer experience frictionlessly.
• Provided first, second and third level support to field center staff, clients, training, customer care, and sales teams, increasing program knowledge and problem solving.
• Assessed content requirements and translated program components into the online experience to ensure product quality, educating clients on the long-term benefits of a balanced diet and regular exercise.
• Analyzed current nutrition research on consumer trends, effective communications strategies, and motivational techniques to determine program materials needs and quality assurance.
• Provided expertise on nutrition, physical activity, health, and behavior change by managing multiple nutritional content or educational materials.
• Supported idea exploration by monitoring research projects and market trends across appropriate health, wellness, and weight loss product categories.

Jenny Craig

• Supported field staff and clients concerning program needs via the JennyCare Contact Center and Website forums.
• Provided first and second level support to field center staff, clients, training, customer care, and sales teams, increasing program knowledge and problem solving.
• Effectively used consulting, coaching, customer service, inside sales and aggressive phone skills to maximize revenues.
• Utilized Motivational Interviewing to motivate clients in challenges of incorporating a healthy lifestyle through individual counseling sessions.
• Created and reviewed client menus using Nutritionist Pro and entered data for menu planning and follow-up documentation.

Jenny Craig Lajolla Center