Monica Sample Email & Phone Number

Spicewood, TX, US

• Ensured a safe, high performing operation by leading, engaging, coaching and developing the front-line team members.
• Supported my teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience
• Maintained operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
• Safety advocate: Look for safety concerns and address them as needed.
• Established team and individual goals in support of departmental and company objectives, Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors.
• Established and promoted effective relationships with team members that fosters compassion, authenticity, integrity, respect, and dignity.

Austin, Texas, United States

Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.Time keeper for customer care agentsUsed Microsoft Word and other software tools to create documents and other communications.Prepared variety of different written communications, reports, and documents.Led projects and analyzed data to identify opportunities for.

Dallas-Fort Worth Metroplex

Responded to Flight Attendants general questions in person and by phoneProvided Tablet support at the Crew Service CentersBooking A12 and A1D travel for Flight service managers, flight attendants and other team membersReset DECS and Res access for team membersDaily sent RF files in Decs for POs and other removalsAssisted Duty Managers with all aspects of.

Dallas-Fort Worth Metroplex

Ability to manage multiple tasks within short notices and limited timelineWork as a team player to help get flights out on timeProactively worked with a positive attitude to ensure less problems at the last minuteRebooked customers on countless occasions making sure AA and the customer are taken care ofServed as a rollup CSC to help the operation when.