Monica Sample Email & Phone Number

Spicewood, Tx, Us

• Ensured a safe, high performing operation by leading, engaging, coaching and developing the front-line team members.• Supported my teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience• Maintained operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being• Safety advocate: Look for safety concerns and address them as needed.• Established team and individual goals in support of departmental and company objectives, Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors.• Established and promoted effective relationships with team members that fosters compassion, authenticity, integrity, respect, and dignity.• Effectively allocated resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner.• Ensured the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements.• Encouraged effective communication among departments to engage our team to work together to achieve common goals.• Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure. • Embraced the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)• Managed escalated service issues and be visible to your team members when problems arise.• Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.• Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders.

Austin, Texas, United States

Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.Time keeper for customer care agentsUsed Microsoft Word and other software tools to create documents and other communications.Prepared variety of different written communications, reports, and documents.Led projects and analyzed data to identify opportunities for improvement.Monitored company inventory to keep stock levels and databases updated.Used critical thinking to break down problems, evaluate solutions and make decision

Dallas-Fort Worth Metroplex

Responded to Flight Attendants general questions in person and by phoneProvided Tablet support at the Crew Service CentersBooking A12 and A1D travel for Flight service managers, flight attendants and other team membersReset DECS and Res access for team membersDaily sent RF files in Decs for POs and other removalsAssisted Duty Managers with all aspects of Flight Service operations and Admin Duties.Ramping flights to ensure on time departures during the right start timeAUTHORIZED SIGNATORY for flight service, responsible for getting AOA badges assigned and cleared for FlightService team membersProved successful working within tight deadlines and fast-paced atmosphere.

Dallas-Fort Worth Metroplex

Ability to manage multiple tasks within short notices and limited timelineWork as a team player to help get flights out on timeProactively worked with a positive attitude to ensure less problems at the last minuteRebooked customers on countless occasions making sure AA and the customer are taken care ofServed as a rollup CSC to help the operation when neededrecognitions at AA.Provided high level of customer service to each person by engaging customer and using active listening and effectiveinterpersonal skills.Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.Used coordination and planning skills to achieve results according to schedule.Increased customer satisfaction by resolving issues.