Monica Tomovich Email & Phone Number

United States

• Client Engagement Excellence: Cultivated enduring client relationships and strategic partnerships at Profitero, serving as the primary point of contact for communication. Achieved exceptional client satisfaction by delivering top-tier service and support. • Strategic Project Leadership: Defined and executed comprehensive timelines, deliverables, and milestones, demonstrating proficiency in resource allocation for optimal project efficiency. Led the successful implementation of enterprise-level clients in diverse international markets, including projects with 5+ markets, such as Colgate Palmolive, Apex Tools, Sanofi, and WaterWipes.• Process Optimization: Pioneered improvements in project management processes at Profitero, streamlining onboarding procedures to enhance overall efficiency. Contributed strategic insights that significantly reduced onboarding timelines, showcasing a commitment to continuous process improvement.• Exceeding Team Expectations: Lead the deployment team in successfully implemented projects with 108 annual implementations during the past 12 months, distributed across all four quarters: Q1 (28), Q2 (27), Q3 (27), Q4 (26). In addition to leading the implementations I received an average score of 5/5 in customer engagement surveys that were sent to customers I supported. • Product Mastery and Expertise: Transitioned into a product expert role, mastering the intricacies of Profitero's e-commerce analytics platform. This deep understanding not only bolstered internal capabilities but also played a pivotal role in achieving project success and client satisfaction.

• Build strong, lasting relationships and strategic partnerships through exceptional client service; serve as primary point of contact for client communications.• Define timelines, deliverables, and milestones; allocate resources.• Implemented enterprise level clients onto the Profitero platform including Google Chromebook, Colgate, Luxottica and L'Oreal across different countries.• Suggested improvements in project management processes which helped to streamline the process leading to efficiencies in overall onboarding timeline.• Became a product expert and mastered our e-commerce analytics platform.

Greater San Diego Area

• Developed excellent project management skills by facilitating the development and growth of 40 accounts including Levis, Swarovski, Claire's, and Hallmark.• Demonstrated outstanding business communication abilities by maintaining weekly client calls to ensure projects are being delivered up to client standards.• Adapted quickly to the location-based marketing and developing an expertise in Google, Bing, and Facebook local listing marketing campaigns.• Demonstrated attention to detail by identifying errors in client submissions for local listings to ensure client campaigns run according to plan.

B.S. Business Administration

Education record

Completed a semester of business courses at Deakin University through the San Diego State University exchange program in the fall semester.