Monica Rodriguez Email & Phone Number

Building strong B2B relationships: Cultivating and nurturing business partnerships with clients, addressing inquiries, and providing exceptional customer service to ensure client satisfaction.Streamlining order management and logistics: Efficiently managing the entire order process, from placement to delivery coordination, by collaborating with internal teams, suppliers, and logistics partners to ensure accurate and timely order fulfillment.Collections management: Handling accounts receivable and implementing effective collection strategies, maintaining professional communication, and ensuring timely payment from B2B customers.

Regulatory Compliance: Ensured adherence to applicable local and international standards and regulations, such as ISO 9001 and ISO 14001, through comprehensive audits and evaluations.Process Improvement: Designed and implemented tools, including Key Performance Indicators (KPIs), to measure processes, influencing policies and procedures for continuous improvement.Non-Conformity Resolution: Utilized quality tools such as 5 Whys, Root Cause Analysis, Failure Mode and Effects Analysis (FMEA), and Fishbone diagrams to effectively address and close non-conformities and audit findings in a timely manner.Support for New Services: Leveraged expertise in standards and regulatory requirements to support the successful opening of new services related to the institution's activities.Policy Development and Safety: Developed and implemented policies and procedures that align with regulatory requirements, accreditation standards, and certifications to enhance worker safety and ensure compliance.

Project Management: Successfully led a team in conducting a biodiversity characterization project in Zone 1 of San Gil, Santander. Oversaw budget, activity planning, and evaluated project performance.Biodiversity Assessment: Collected and analyzed samples to determine flora biodiversity. Utilized rapid ecological assessment methodology and conducted surveys to understand local fauna.Reporting and Documentation: Compiled comprehensive reports and developed procedures to document project findings and outcomes.

Supported Quality Management System: Assisted in maintaining the Quality Management System by generating quality reports, organizing data, and supporting the analysis of indicators. Played a key role in addressing non-conformities and ensuring compliance.Implemented Environmental Awareness Program: Developed and successfully implemented an innovative environmental awareness program. Created a recycling culture and utilized the funds generated to invest in a comprehensive plan for water and energy conservation.Administrative Assistance: Provided administrative support in various tasks, including data collection, organization, and analysis. Contributed to the smooth operation of the organization and collaborated with cross-functional teams.