- Directed personnel operations by conducting hiring within all departments of the company, managing staff & providing training. - Reviewed & edited all training materials for accuracy & company policy compliance. - Coordinated technical training & personal development classes for new hires. Ran daily reports to ensure quality work was being completed. - Managed a large fleet which ensured all trucks were up-to-date with maintenance. - Successfully launched new standard operation procedure for fleet organization - Scheduled & dispatched work tickets - Coordinated delivery of resources & materials - Reduced costs by streamlining contract biding & procurement processes to assure best prices for material & services.

- Successfully project managed over 150 projects from start to finish. - Coordinated multiple teams of people working on simultaneous projects helping to build & install swimming pools throughout the Louisville area. - Met project deadlines without sacrificing build quality or workplace safety. - Tracked progress timeline which ensured the projects were completed on or before the predetermined deadline. - Identified plans & resources required to meet project goals & objectives.

- Developed & managed customer facing marketing events, as well as the social media element of the CRM program. - Served as the sole community manager & content writer for the Red Mile Twitter account. (While in this position, social media interactions increased by 20%.) - Improved marketing efforts across all customer touch points within the organization. - Scheduled social media postings to advertise products & generate site traffic.

- Offered technical support & troubleshoot issues to enhance office productivity. - Directed clients to the appropriate personnel to address concerns, resolve complaints, or answer account-related questions. - Received & screened incoming calls, emails & visitors & alerted an administrative manager to priority matters. - Created & maintained detail administrative processes & procedures to drive efficiency & accuracy.