Monica B. Email & Phone Number

Tasks of collecting various types of data from Retailer portals to prep the Replenishment files each week. Pulling different metrics like POS, traited store count, forecasts, run rates, instocks, customer orders, etc. This data then used to forecast, purchase, manage orders, and communicate with customers.

United States

Customer serviceClear CommunicationCash HandlingPatron confidentialityRecord keeping (Microsoft Excel and Microsoft Word)Material maintenanceChecking-in, sorting, and shelving materialsRunning opening and closing proceduresOperating Information System Tech (Hold lockers)Guiding patrons though usage of information systems (hold lockers, website search, catalog search)Providing patrons with resource information and direction

United States

Customer ServiceCashiering and cash handlingCleaned and organized work areaTrained new hiresHandled high value transactionsKept records of legally tracked merchandise when soldHandled conflicts from customersLed and directed department tasks and chores

Machesney Park, Illinois, United States

Customer ServiceTook and processed ordersCashieringFood and drink preparation and handlingCleaned and organized work areaCommunication with customers

Bachelor Of Science - Bs, Operations Management And Information Systems

Activities and Societies: Tau Sigma, NIU Honors

Associate Of Arts - Aa, History

Activities and Societies: Dean’s List