Monica Burnett Email & Phone Number

Hopkinton, Massachusetts, United States

Hopkinton, Ma

Hopkinton, Ma

Scrum Master, Process/Metrics/Operations Lead Simultaneously managed two EMC agile projects. One building a Development Ecosystem for Continuous integration, another for product enhancements.Established Bug Courts and baseline metrics development teamsIntroduced real time reporting to business unit by leveraging system developed by partner business unit. Lead Kaizen to plan for surge in support calls for new GA release.Worked cross functionally with material planning team to define NPI process and eliminate manual process for gathering demand for new equipment.

Hopkinton, Ma

Consultant Program Manager, VMAX Business Unit TCE LeadDefined and implemented new VMAX Performance TCE Program – process, metrics, cost model, roadmap. Established cross functional sub-teams to drive performance improvement in key areas: software, configuration, outgrown, and network Lead cross functional Kaizen Team effort to define and implement proactive performance monitoring Lead cross functional SWAT Team to reduce drive and director related latencies Managed TCE process for VMAX 10K; established initial TCE goals for VMAX 10KChampioned TSE Effort to address director related issues (50% of DU/DL rate)Successfully brokered turnaround in BHP / Petrohawk relationship by acting as liaison between local account team and engineering to address 10K related TCE issues. Compiled and delivered case study to all stakeholders.RPQ LeadAssumed responsibility for all VMAX 10K RPQs; successfully managed EOQ surge volume to ensure timely deal completion with minimal TCE risk to customer. Refined RPQ review process. Worked cross functionally with Support, Engineering, and VMAX Product Management to introduced a streamlined 3rd Party Racking Verification Process for new VMAX 10K 3rd Party Racking solution; reduces need for 3rd Party Racking RPQ’s by 80%

Hopkinton, Ma

Product Pages Program Manager Successfully leveraged Lean Six Sigma Methodologies to build Product Pages program Identified & fostered opportunities to increase adoption 400% (Forums, Search, Powerlink, Marketing) Successfully engaged Subject Matter Expertise across all Business Units resulting in 300% increase in Product Coverage. Cross functionally engaged Development, Support Engineers, Business Analysts, & Powerlink Team to progress from Pilot phase to Program Defined & executed against a clear timeline and schedule of deliverables Created content analysis methodology with subject matter experts (SR volume, SR time, content availability) Created & delivered project management resources and training materials for Product Page teams Provided Business Analyst duties as program matured: managed & prioritized software improvements Defined Product Page lifecycle & metrics Provided program & subject matter expertise to the Next Generation Online Experience Team Developed communication plan which included a worldwide newsletter to provide program updates & strategy ________________________________________________________CSI Teleservice Initiative Prioritization Team Program Manager Created objective weighting criteria (Cost/Benefit analysis) & improved prioritization model Developed database tool to systematically capture all incoming requests, streamlining process flow Provide consistent & timely communication Counsel business leads to help them to identify their potential ROI Enhanced & developed eLearning for CSI ________________________________________________________Six Sigma Provide in depth analysis of programmatic & project metrics for Chat, Product Pages, & Site Messages Mentor Six Sigma Certification candidates

Southborough, Ma

Improved cross-site change management communications resulting in $1M savings in 2007 Assisted program managers with analysis on key projects including Data Unavailability /Data Loss Forum Managed successful delivery of NAS Engineering Release Dashboard. Mentored three high impact Green Belt projects resulting in $2.6 M hard and soft savings in 2007.Worked with Green Belt Candidates to develop Cost Accounting models for Finance Approval.Established departmental monthly Six Sigma forum for topics/ Q&AActively engaged in Corporate Six Sigma Program Management Efforts including: Defect Cost Analysis, Six Sigma Community Survey, and Six Sigma Fairs.Participated in Action Request Efficiency Team; Captain of Metrics subcommittee; Key participant in Defect Reporting Steering Committee & Quality Assurance Metrics Team

Southborough, Ma

Managed high performance team of software test developersProvided team with support and sponsorship Mentored and trained new hires; wrote and delivered performance reviewsFacilitated EMC / Data General integration effort for NAS Quality AssuranceAssisted developers with resources and testing as required to troubleshoot customer issuesAssisted Quality Assurance software writers with test integrationDelivered Cross Site training for Remedy Action Request SystemReviewed, prioritized and assigned QA defect reports; monitored progressIdentified opportunities for process improvement and implemented changes within my workgroup

Southborough, Ma

Developed tests scripts/programs (Bourne Shell, C Shell, Perl, & C) Wrote test plans, tracked their progress, designed and wrote test scriptsParticipated in code review processesWrote, executed, and automated functional and regression tests for the following features: Functional file system testing including: fsck , backup, and large capacity, Celerra Data Migration System, BackReviewed, prioritized, and assigned all Quality Assurance Test Related Issues; monitored progress Documented and maintained Quality Assurance Test Tool Wrote requirements and specifications for enhanced Quality Assurance Test ToolDocumented QA Processes and Procedures

Part time consulting work -

Certificate, Lean Six Sigma Black Belt Graduate Certificate

Completed April 2011

Mba, Business Administration

Bs, Mathematics

Mathematics Major

Education record