Monica Cioffi Email & Phone Number

Chicago, Illinois, United States

* Managed multiple tasks simultaneously, maintaining organized records and schedules for feeding, medication, and playtime* Administered medication and adhered to specific dietary and exercise routines as directed by pet owners* Communicated effectively with pet owners to relay updates on their pets' activities, behavior, and overall well-being.* Demonstrated a keen understanding of animal behavior, recognizing signs of distress or illness and promptly addressing them* Responded to emergency situations calmly and effectively, following established protocols to ensure safety* Collaborated with veterinary professionals, coordinating appointments and ensuring pets received timely medical attention* Repeat clients: 90%; Fostered a strong bond with pets by providing consistent companionship and positive interactions

Remote

* Remote teaching based in Taiwan and Hong Kong.* Maintained biweekly communication with stakeholders, upholding a perfect record of 100% client satisfaction* Efficiently arranges a schedule that accommodates the diverse time zones and participant requirements on a global scale* Designed and developed performance evaluation forms for biweekly review* Developed curriculum and various training materials for diverse clients with specific learning needs, including learning disabilities and English as a second language* Utilizing a variety of online teaching resources such as Cambridge English Curriculum, WordWall, Engoo, and OneStopEnglish.

Chicago, Illinois, United States

* Crafts and refines personalized plans (ranging from 30-50 pages) for an annual caseload of 20 clients* Client knowledge increased by 80-100% based on quarterly KPIs across 12-24 month period* Behavioral challenges decreased by 70-80% based on quarterly KPIs across 12-24 month period* Consistently met goals set by senior leadership; Goal: client returns to general education setting; success rate: 80%* Designed effective in-person and eLearning training resources to enhance performance for diverse clientele* Demonstrated strong organizational acumen by devising a comprehensive master schedule and tailored agendas for numerous teams* Resolves and mediates challenges among clients and co-workers to foster a positive, welcoming environment* Created and delivered high-impact presentations using multiple technology platforms, including Microsoft Excel, Google Slides and Kahoot* Functioned as a committee member with a team focused on stakeholder engagement and participant satisfaction through efficient communication and interactions

Somerville, Massachusetts, United States

* Conducted performance gap analysis to assess current state and prioritize performance issues based on organizational goals while maintaining 100% compliance for state regulations* Used strategic planning to develop reporting policies in coordination with senior leadership team* Created video walkthroughs on Zoom and PDF guidelines for participants using Google Suite technology to help facilitate the shift from in-classroom to online learning. * Repurposed written assignments to online and virtual assignments* Created and executed community needs assessments to analyze the resources and strengths available within the surrounding community in order to cultivate a safe and nurturing community* Distributed learning resources and progress monitoring forms to participants for at-home learning initiatives* Mentored peers and heavily contributed as a valuable team member in collaborations of curriculum development and behavior management for virtual and in-person department trainings * Performed ad hoc reporting and various data analyses within multiple departments for senior leadership team* Organized fundraising event with key stakeholders to raise $10,000* Handled orientation presentations regarding strategic goals, objectives, and events* Strategically positions and adjusts curriculum for individual and large groups in both virtual and in-classroom settings* Documented various data points with extreme accuracy for strict compliance records

Suffolk County, Massachusetts, United States

* Provided insightful consultations and comprehensive education to clients and stakeholders regarding autism spectrum disorder* Performed one-to-one coaching with participants that require customized training tailored to individual learning types* Consulted and collaborated with specialist and stakeholders to develop and implement a holistic training strategy with corresponding curriculum to increase client growth

Melrose, Massachusetts, United States

* Functioned as a team lead within the department, achieving recognition for excellence in leadership for a team of 10-15* Developed highly organized systems for data collection, analysis and implementation to meet client needs and state mandates* Onboarded staff, completing regular performance evaluations and developing corrective action plans as needed* Produced and delivered Train the Trainer materials for career development and task management * Managed multiple projects simultaneously with a team of 10, ensuring performance, quality, strategy and timelines were met* Developed and implemented strategic curriculum with maximum efficacy and 80% increase in material comprehension within 4-8 months of training consistently across 4 years* Created and led professional development for colleagues on social-emotional-behavioral learning, state and federal mandates, and curriculum development

Master Of Education - Med, Elementary Education And Teaching; Special Education

Bachelor Of Applied Science - Basc, Criminology And Law, 3.84

Activities and Societies: Softball team; Student Athletic Advisory Committee