Monica Clifford Email & Phone Number

• Reviewed and analyzed enhanced investigation accounts for viable asset information using credit bureau reports, web search engines, and social media profiles. • Verified asset information by utilizing effective verbal and written communication skills and coordinating with asset Payroll and/or Human Resources via phone, e-mail, or fax. • Maintained a blended 30%+ average success rate in producing investigation leads and verifiable asset information.• Completed special projects assigned by manager: contributed to implementation of efficiency improvements on internal operating system for streamlined investigation process and developed contact database for all investigative staff containing 800+ phone numbers.• Conducted all onsite interviews for potential investigator candidates and provided training for all new hires.• Ensured investigation team was certified & compliant with all proper security policies in accordance with state and federal guidelines.

• Patrolled premises encompassing 22,000 square feet on regular intervals to ensure a safe environment for employees and clients. Observed and reported any suspicious behavior to supervisor.• Prevented retail assets from theft and damage by providing a visible presence.• Assisted Security Manager with multiple projects including incident investigations, security surveys, and development/modifications of security programs.• Monitored/reviewed CCTV cameras to ensure the safety and security of employees and corporate inventory/property.• Responded to any medical emergencies/incidents, interviewed victims/witnesses, and completed corresponding reports. Assisted in emergency evacuations.

• Supervised a unit of 10+ investigators.• Managed account inventory by assigning and distributing 600+ weekly accounts to investigation team.• Audited 700+ monthly investigation assets for accuracy and quality control.• Conducted onsite interviews for potential investigator candidates, provided training for all new hires, and provided training guides outlining state and federal policy procedures.• Executed various administrative duties including scheduling daily work hours, holding yearly team performance reviews, and submitting payroll to Finance.

• Evaluated asset information on 100+ weekly investigation accounts.• Produced new leads in the absence of viable information utilizing social media & web search engines. Verified asset information by communicating with Human Resources or Payroll departments.• Sorted through and selected potentially viable accounts for investigation from an inventory of 1,000+ possibilities.

• 5th PCT: Responsible for all police operations within the precinct command and field operations.• Patrol Borough Manhattan South Operations Unit: Supervised unit of 10 officers, generated personnel & equipment requests and collaborated with community leaders, event organizers, city agencies and specialty units for special events and demonstrations

• Patrol officer: Responded to calls for service, enforced laws, conducted initial investigations and effected arrests• Manhattan South Task Force: Performed crowd control at demonstrations, concerts, sporting events, parades, and dignitary visits as well as foot/radio motor patrol duties in Patrol Manhattan Borough South Area.• Operation Pressure Point: Assisted in the disruption of street level drug markets by responding to and investigating reports of narcotic use & sales. Fielded & documented community complaints and assigned personnel to investigate and effect arrest. Operation Pressure Point resulted in 21,000 arrests and significant reductions in robberies, burglaries, grand larceny and homicides.