•Greeted visitors & clients, providing them with general information and directing them to their proper destination. •Answered multi-line telephone, routed calls, and forwarded messages. •Maintained calendar by arranging meetings, evaluations and trainings for director of program.•Created and maintained foster parent database to bring up compliance levels with less than 1% of paperwork out of date. Program to be used by other offices.•Submitted monthly quality control data;… Show more •Greeted visitors & clients, providing them with general information and directing them to their proper destination. •Answered multi-line telephone, routed calls, and forwarded messages. •Maintained calendar by arranging meetings, evaluations and trainings for director of program.•Created and maintained foster parent database to bring up compliance levels with less than 1% of paperwork out of date. Program to be used by other offices.•Submitted monthly quality control data; compiled and submitted quarterly data for all foster parents and clients within the office to corporate office. Show less

•Maintained and reviewed spreadsheets for call volumes, service level agreements, survey comments and additional reporting for distribution to numerous clients.•Admitted visitors into secured building and checked for badges of current employees.•Maintained log of all visitors and vendors to ensure compliance of HIPAA policies.•Maintained front desk inventory and ordered supplies for building.•Answered telephone inquiries and routed calls to correct department.•Administrated… Show more •Maintained and reviewed spreadsheets for call volumes, service level agreements, survey comments and additional reporting for distribution to numerous clients.•Admitted visitors into secured building and checked for badges of current employees.•Maintained log of all visitors and vendors to ensure compliance of HIPAA policies.•Maintained front desk inventory and ordered supplies for building.•Answered telephone inquiries and routed calls to correct department.•Administrated front desk duties while permanent corporate receptionist was on leave. Show less

•Resolved escalated customer complaints, via email and over the phone, by communicating appropriate options for resolution in a timely manner. •Prepared standard reports to track workload, response time and quality of input.•Assisted with launch of language line to better serve our Spanish-speaking customers.

•Made reservations for rooms and functions; checked guests in and out of hotel. •Processed multiple payment types for lodging and banquet services. •Answered customer inquiries and resolved complaints within suggested guidelines.

•Updated files for over 20,000 members with correct phone number and address.•Maintained inventory of all promotional items and office supplies.•Managed company mailroom by packaging promotional items and routing them throughout U.S. and Canada.•Processed outgoing mail and distributed incoming mail throughout office.

•Located and updated information for over 3,000 enlisted soldier records.•Managed mailroom by keeping files of inspections and clearances in order while handling and distributing mail for over 3,000 incoming and outgoing soldiers.•Organized finance window in an overseas environment: sold stamps, money orders, and sent and received mail within the USPS guidelines.•Processed outgoing mail and distributed incoming mail throughout office.