Monica E. Tonelli Email & Phone Number

Milan, It

Milano, Lombardia, Italia

As a Sales Area Manager, I serve as the main point of contact for clients in my area, building strong, long-term relationships and providing strategic support. I collaborate with internal marketing and finance teams to enhance brand visibility, support local initiatives, and maintain financial alignment.My role encompasses business development, scouting for new opportunities, and participating in industry events to expand the network. I negotiate sales agreements that drive brand expansion and regularly monitor sales performance, analyzing market trends, KPIs, and customer feedback to optimize product placement.During sales campaigns, I coordinate showroom setups and product training, supporting the sales team in presenting collections effectively and ensuring all details are aligned to maximize client engagement.Additionally, I am involved in merchandising and market analysis to tailor product offerings to market trends, proposing pricing strategies and optimizing inventory management to meet demand.

Milano, Lombardia, Italia

As a Customer Service Coordinator in the fashion industry, I am dedicated to providing exceptional support to wholesaler clients, ensuring a seamless experience from order placement to after-sales service. My role involves coordinating with internal teams, including logistics and sales, to oversee timely and accurate order fulfillment, as well as addressing customer inquiries with a solutions-oriented approach.I manage order tracking and ensure that all necessary export documentation, such as invoices and shipping information, is accurate and delivered on time. With a strong focus on customer satisfaction, I handle any issues proactively, collaborating with other departments to ensure clients receive prompt resolutions. Additionally, I maintain up-to-date records allowing for smooth communication across the team and enabling data-driven improvements in our processes.My goal is to not only meet but exceed customer expectations, fostering long-term relationships and contributing to the brand's reputation for high-quality service. My organizational skills and attention to detail enable me to deliver a consistent, high-standard customer experience in the fast-paced and dynamic world of fashion.Reporting to Global Sales Director.

Milano, Italia

As Customer Service Manager, I was responsible globally for ensuring the consistency, quality, and timeliness of all activities related to order processing and goods delivery. My role involved overseeing after-sales service to meet European warranty legislation standards, as well as managing relationships with external partners and internal departments to facilitate a smooth exchange of information on order processing, shipment, and product availability.I provided timely order confirmations within the ERP system and coordinated all activities within the Customer Service Team—from order placement through to delivery and after-sales support. Additionally, I monitored and coordinated goods withdrawal timelines with external warehouses and maintained an up-to-date database to ensure that accurate information was available to all departments.Part of my responsibilities also included guaranteeing the speed and accuracy of issued documentation, such as invoices and export documents, and overseeing the activities of transport providers. I reported directly to the Sales Manager.

Milano

As a Customer Service Specialist specialized in serving Italian clients, I ensure a smooth experience from order placement to after-sales support. Working closely with logistics, credit and sales, I manage order tracking, accurate documentation, and quick resolution of client inquiries. My goal is to exceed client expectations and build strong relationships by providing efficient, reliable service and maintaining clear, up-to-date records. With a focus on accuracy and responsiveness, I contribute to our brand’s reputation for excellence in customer care.

Milano

As a Back Office Specialist, I manage the organization and coordination of sample sets, showroom sales representatives, sales assistants, and models. I am responsible for overseeing order collections, item cancellations, and ensuring the timely execution of sales campaigns. Additionally, I manage the scheduling and agenda for sales activities and the setup of new collection presentations, ensuring smooth operations and efficient processes across all tasks.

Milano, Italia

As a Showroom Seller, my responsibilities include warmly welcoming customers and guiding them through the showroom, presenting the collection in detail. I assist both local and international clients in placing their orders, ensuring a smooth and informative experience. Additionally, I handle the check and balance of each order to ensure accuracy and satisfaction, maintaining a high standard of customer service throughout the process.

Aeroporto Privato Di Milano Linate

Milano, Italia

Laurea, Scienze Linguistiche E Letterature Straniere, 106/110

Tesi in “Nuove forme di comunicazione non convenzionale”

Diploma, Perito Aziendale E Corrispondente In Lingue Estere, 95/100