Monica Foreman Email & Phone Number

Chantilly, Virginia, United States

Herndon,Va

• Organizing and executing assigned business projects on behalf of client according to their requirements• Creating and developing efficient reporting processes• Developed account on-boarding training material for existing and new account resources• Developed materials and content for on-boarding to the account as well as corporate on-boarding

Herndon, Virginia

Managing multiple account projects within the Civilian, State & Local division of the organization

Herndon, Va

Cultural training is designed to create a culture of client advocates. It is a specialized in-depth Account training that includes targeted aspects of the client's operations and culture to encourage a positive working relationship. It provides the necessary foundation tools to become culturally competent and gives resources an understanding of the Account challenges. This training takes employees into the clients’ operations by introducing them to executives who discuss their expectations via pre-recorded video. It covers the business landscape, security, expectations, and communication skills and how our team efforts cultivate our relationship with the client. Most importantly, it demonstrates how everyone’s role impacts the Account and how we can elevate the relationship.• Serve as cultural training specialist for DXC employees t currently supporting the FRB account• Created and developed materials to be used as curriculum for training• Executed in-person training to all new and existing employees• Follow up with employees and act as a point of contact to ensure seamless transition

Herndon, Va

• Cultivate and manage the client relationships by gaining insights into their organization• Gage overall client satisfaction by conducting insightful and candid conversations, surveys and face to face sessions in order to uncover opportunities, issues and gaps that could be causing dissatisfaction• Create communications and collateral at an executive level• Worked as a critical part of the capture team on response to win future business• Worked with HPE executives around high level strategic planning to ensure highest level of satisfaction to delivery Net Promoter Score• Ensure HPE team is consistently updated with client feedback to create actionable plan • Manage to ensure smooth client interactions between HPE and client’s various groups, departments and vendors• Develop approach to on-boarding and knowledge transfer method for environment and account• Planning and facilitating large client sessions with senior executives and management

Herndon

Relationship ManagementMarketing & CommunicationsKey Advisor to Senior Executives

Washington D.C. Metro Area

Marketing and communications lead for the Department of Homeland Security

Herndon, Va

Marketing Manager for Department of Homeland Security account

Creating marketing materials to generate sales leads for sales team.Customizing the CRM tool to better fit the needs of the organization.Assisting clients with marketing and communications to better reach their audience.

Database MarketingModel MarketingConsulting with internal clients on the demographical model of list are needed for various promotions

Managing client requestsTrusted AdvisorDeveloped relationships to build and sustain revenue

Managing and developing corporate marketing and HR materials