Monica Frantisek Email & Phone Number

Exeter, England, United Kingdom

The Met Office is the national meteorological service for the UK. The Met Office provides critical weather services and world-leading climate science, helping you make better decisions to stay safe & thrive.Key achievements:~ Lean product roadmap and new agile delivery framework implementation for the AWS Cloud Platform, supporting AWS accounts across Product Delivery, Research, and Science teams.~ Supplier engagement with the AWS account team and wider AWS product teams through product deep dives and input to beta programs to understand how new AWS services might benefit our customers~ Effective day to day delivery management and scrum master responsibilities for engineering team with temporary line management~ Implementation of ITIL style operational checklist and problem review processes to highlight recurring issues and further improve and automate the support element of the AWS Cloud Platform as a product~ Successful implementation of the Cyber Security Enhancement Programme recommendations for the AWS Cloud Platform to strengthen the Met Office cloud security posture~ Organised the most recent AWS Cloud Maturity Assessment with a very positive outcome~ Identified and refined requirements for Science users as a new persona on the AWS Cloud Platform, delivered the Compute Self-service Platform as a cloud-based alternative to on-premise offerings~ Delivered Power BI reports on security vulnerabilities and resource compliance summarised for the whole Met Office AWS estate, supporting management to prioritise remediation efforts

Exeter, United Kingdom

Key achievements~ Domain architecture incl. cataloguing of applications and interfaces, and portfolio road mapping for the existing 80+ and new applications for Shared Services including IT, Finance, Procurement, HR, Legal~ Solutions architecture incl. discovery, alternative systems research, business case input, high level design (incl. cyber security, data protection and service management considerations), vendor management, and RFP processes for large, integrated, enterprise wide projects including: * Finance system (Sage X3) upgrade and enhancement * Enterprise Learning Management System (LMS) system implementation * Rebrand of infrastructure, applications, interfaces, SharePoint intranet, Office365 suite to Virgin Connect * Rationalisation of Flybe’s voice and data providers under one managed service incl. MS Teams adoption

Exeter, United Kingdom

Key Achievements:~Process mapping, requirements gathering, solution design input, user acceptance testing for:* Data & Insights, supporting the Enterprise Data Strategy to deliver business information for reporting and analytics in the Azure and Power BI architecture.* Enhanced Route Performance Reporting to improve stakeholder confidence in profitability data and consequent decision making.* Single Customer View/Customer Experience (CX)/CRM* Flybe Loyalty ProgrammeFlybe was the largest independent airline in Europe. Flybe carried 8 million passengers a year between 81 airports across the UK and Europe, with over 210 routes across 15 countries.

Exeter, United Kingdom

London, United Kingdom

Key achievements~ Realised resource and IT savings through the decommissioning of legacy systems and automation and streamlining of processes as part of the rollout of a new £500K CRM system to 120 users.~ Empowered Marketing to track leads and assess the impact of campaigns through CRM integrated with an email marketing suite.~Achieved improved customer satisfaction through the development of an online portal allowing customers access to view and update their details in CRM.The Chartered Institute of Environmental Health (CIEH) is a professional membership, awarding and campaigning organisation at the heart of environmental and public health and safety.

London, United Kingdom

Key achievements~ Achieved the early adoption of the new CMS by business units in Spain, Latin America, and Australia as part of a 300 user, £5M global initiative. Managed the time-critical migration of these large, multilingual event websites.~ Streamlined the agile analysis, product selection and delivery approaches to achieve tight deadlines while managing the initiation phase of the high profile new CMS implementation under the strategy to drive forward e-revenue across the global business.~ Enhanced the ratings of the IT team by improving the estimation procedure and communication on developments and streamlining the process to move developments from proposal to production. Project and resource managed and led business analysis on multiple, simultaneous ongoing developments on existing CMS.~ Improved internal IT development processes and clarified objectives to streamline delivery of new version of the CRM system for brand new business units in the UAE and India as part of a £6M global initiative. Gathered business requirements and project managed the rollout including the use of remote access infrastructure for the first time.~ Produced urgent and well received business process, systems and supplier review with recommendations for short, medium and long term improvements for the VIP buyer programme run by the Travel business unit in the UK and Australia (turnover approx £35M from 13 events).

London, United Kingdom

Key Achievements~ Project managed and led business analysis on complex £200K systems integration and business process reengineering project for the Travel business unit in the UK and Australia. This consolidated 5+ disparate event management and CRM implementations as the basis of the e-business initiative to change the business model to use the web to drive year round rather than just event specific revenues.~ Led business analysis on £750K implementation of simultaneous CRM systems for large, established business units in Germany and Austria involving the consolidation of disparate processes and systems across multiple locations.~ Business analysis, design & development on CRM implementation for business units in Australia and Singapore.Reed Exhibitions is the world’s leading events business, enhancing the power of face to face through data and digital tools at over 500 events a year, in more than 30 countries, attracting more than 7m participants.

Cape Town Area, South Africa

Project and team management, business analysis, and system development and support on data warehouse, CRM, systems integration, and business intelligence reporting projects.

Johannesburg Area, South Africa

Design and bespoke development.