Mónica García.R Email & Phone Number

Paris, Fr

París, Isla De Francia, Francia

In my current role as Team Lead for the French and Spanish markets, I manage a dedicated team focused on AML/CFT. I develop and implement strategic compliance initiatives, ensuring adherence to both local and international regulations.My responsibilities include coordinating with cross-functional teams to enhance operational efficiency and delivering training to improve team performance.Key Responsibilities:- Lead compliance projects to align with evolving regulatory requirements.- Foster a collaborative environment among team members to achieve targets.- Conduct risk assessments to proactively manage potential threats.

París, Isla De Francia, Francia

As the Team Lead for the German and Spanish markets, I spearheaded initiatives to strengthen compliance frameworks and streamline processes. I was responsible for building strong relationships with stakeholders and ensuring that compliance protocols were effectively communicated and implemented.Key Responsibilities:- Developed and executed compliance strategies tailored to the German and Spanish markets.- Managed a diverse team, promoting cultural sensitivity and inclusive practices.- Engaged with German and Spanish regulators to ensure compliance and report on findings.- Implemented training programs to enhance team skills and knowledge

París, Isla De Francia, Francia

Initially joining as an AML/CFT Analyst, I was promoted to Senior Analyst after one year due to my contributions in detecting and managing suspicious financial activities. In this role, I conducted thorough investigations and collaborated with internal teams to enforce compliance measures.

París Y Alrededores, Francia

As a Customer Success Manager, I focused on optimizing the customer experience by understanding customer needs and priorities, effectively managing incidents, and working efficiently under pressure. I collaborated with cross-functional teams, including Tech, Sales, Finance, Compliance, and Marketing, to achieve company goals. Additionally, I provided essential technical and product support to ensure client satisfaction and retention. I also had the opportunity to train an external team working with us in Athens, enhancing their skills and alignment with our processes.Key Responsibilities:- Enhanced customer satisfaction by identifying key drivers of happiness and setting clear priorities.- Managed incidents effectively, ensuring swift resolutions and maintaining customer trust.- Collaborated with diverse teams to align strategies and meet organizational objectives.- Delivered comprehensive technical and product support to facilitate seamless user experiences.- Trained an external team in Athens, ensuring effective collaboration and skill development

Madrid Y Alrededores, España

As an Operations Client Executive, I managed key aspects of international operations, focusing on the renewal of insurance policies for our clients, primarily covering material risks and civil liability. This process required effective collaboration with Marsh subsidiaries worldwide to secure optimal terms with various insurers for well-known large companies.Key Responsibilities:- Led the renewal process for international insurance policies, ensuring optimal coverage and terms.- Coordinated with Marsh subsidiaries globally to align and negotiate policy terms.- Oversaw billing processes to maintain accuracy and efficiency.- Developed strategies to enhance customer loyalty and satisfaction.

Madrid Y Alrededores, España

Enhancement and optimization of operational processes, including the digitization of policies and their validation procedures. Providing comprehensive support to account executives to ensure seamless workflow and efficiency

Madrid Y Alrededores, España

While studying, I worked as a Customer Service Sales Assistant at Inditex, where I ensured high levels of customer satisfaction through exceptional sales service. I maintained optimal store conditions and visual merchandising standards, contributing to the sales process by efficiently managing inventory to ensure a well-stocked store. Additionally, I handled the opening and closing of the cash register, managing large sums of money and ensuring accuracy in daily transactions.

Madrid Y Alrededores, España

During my internship at Corvis Iuris abogados S.L., I gained valuable experience in various legal areas. My responsibilities included:- Conducting client interviews to thoroughly understand their expectations and requirements.- Assessing complex legal issues and developing effective strategies to address them.- Performing comprehensive legal research to support cases and legal arguments.- Negotiating favorable settlements to ensure satisfactory outcomes for our clients.- Efficiently managing deadlines for court appearances, ensuring compliance with all legal requirements.- Initiating legal proceedings and preparing formal applications for court submission.This has allowed me to develop key skills in the legal field, enhancing my ability to work under pressure and pay close attention to detail.

Bachelor Of Laws - Llb

Master Of Business Administration - Mba

X-Culture Global Symposium

In 2017, I had the opportunity to participate in the X-Culture competition in Miami as the only Spanish representative. There, 150.