Monicah Maina Email and Phone Number

- Manage customer complaints, sales leads, requests for facilities, and resolutions on pending service requests.- Manage and resolve customer complaints through phone calls, emails, social media, front line, and messaging within the stipulated Service Level Agreement timeframe.- Analyze customer patterns which include; repetitive customer complaints, suspicious activities, and high priority issues. Mitigate them and escalate where necessary. - Collecting customer feedback… Show more - Manage customer complaints, sales leads, requests for facilities, and resolutions on pending service requests.- Manage and resolve customer complaints through phone calls, emails, social media, front line, and messaging within the stipulated Service Level Agreement timeframe.- Analyze customer patterns which include; repetitive customer complaints, suspicious activities, and high priority issues. Mitigate them and escalate where necessary. - Collecting customer feedback, identifying gaps in the market, reporting, presentation of details, and escalating gaps in the outlier markets.- Consistently achieving 95% sales targets and improving revenue collections through Participation in promotional activities and sales activations for new products & services in liaison with the Sales & Marketing departments- Customer retention and satisfaction through promoting quality products and services that suit the customer’s needs.- Provide customers with relevant information on products and services by clearly explaining procedures, providing solutions, and relevant information - Identify opportunities to upsell and cross-sell company products and services by clearly identifying B2B and B2C customers.Identify and escalate priority issues and where necessary, follow up on customer concerns. - Maintain and Improve the quality of service by adhering to set standards and guidelines and recommending improved procedures. Show less

• Handled customer interactions via call, email and chats in for an international focus group campaign.• Great communication skills paired with excellent product knowledge.• Ability to maneuver and work with diverse crm and erp systems for data capturing.• Client relationship management by ensuring streamlined communication channels.• Meeting the set KPIs: customer satisfaction at 100% and adherence to the code of conduct.• An active listener who listens to understand and… Show more • Handled customer interactions via call, email and chats in for an international focus group campaign.• Great communication skills paired with excellent product knowledge.• Ability to maneuver and work with diverse crm and erp systems for data capturing.• Client relationship management by ensuring streamlined communication channels.• Meeting the set KPIs: customer satisfaction at 100% and adherence to the code of conduct.• An active listener who listens to understand and provide feedback and solutions.• Open minded and a self-starter. Show less

I have specialized in enhancing customer service and streamlining processes, consistently achieving significant improvements in efficiency and satisfaction. Here's a quick rundown :-Efficient client service enquiry management: Managed high volume daily enquiries, significantly improving response time.-Enhanced customer satisfaction: Consistently Achieved a 95% satisfaction rating.-Streamlined processes and in turn reduced response time by 30%.-Reduced repeat complains by 20%… Show more I have specialized in enhancing customer service and streamlining processes, consistently achieving significant improvements in efficiency and satisfaction. Here's a quick rundown :-Efficient client service enquiry management: Managed high volume daily enquiries, significantly improving response time.-Enhanced customer satisfaction: Consistently Achieved a 95% satisfaction rating.-Streamlined processes and in turn reduced response time by 30%.-Reduced repeat complains by 20% and lead to increased client retention.-Collaborative feature development: Contributed to introduction of new features and improved on existing products. Show less

• Meeting the sales target for my region by ensuring the area supermarkets are stocked with products. • Ensuring that sales orders were delivered on time and communicating with the distribution team in case of any challenges or issues with our products. • Supervise activations and promotions in my respective region to enhance our products awareness