Monicah Mukami Email & Phone Number

Nairobi County, Kenya

Presently, I engage my services as a Relationship Manager where I bear the full charge and responsibility for growing the portfolio through retention of existing policies, acquisition of the new business and boosting organic growth.Key Contributions:⦁ Presiding over the implementation of strategic business plans to address the needs of the customer to position Jubilee Health Insurance as the preferred service provider.⦁ Delivering an impressive level of customer service to clients through continuous communication and engagement, resolving issues promptly, as well as continuous innovation to meet/exceed client needs.⦁ Surfacing new business opportunities with intermediaries to ensure a successful closing.⦁ Assessing the performance of accounts in order to determine their renewal terms.⦁ Preparing and presenting and present quarterly performance reports.⦁ Drafting quarterly presentations to direct reports to review performance and to evaluate sales performance.⦁ Ensuring that all insurance policies are paid for and all credit is provided according to company policy.⦁ Drawing the calendar and co-ordinate member education sessions and health talks for clients.

As a Business Development Executive, I established contact with potential clients, scheduled meetings, and steered marketing initiatives for APA Insurance Ltd.Key Contributions:⦁ Devised, deployed, and monitored processes to boost long-term business success and increase profit levels.⦁ Worked closely with marketing and technical departments to identify needs and develop products that responded to all the financial needs.⦁ Sufficed revenue streams through locating and proposing potential business deals to potential partners.⦁ Reviewed and updated data as provided on application forms.⦁ Monitored competitive activity and market conditions to provide feedback to management regarding new products and services.⦁ Processed all medical cards and dispatched them to the clients.⦁ Endorsed and raised debit notes and credit cards⦁ Updated service providers on members of various schemes⦁ Assessed account performance to develop renewal terms⦁ Ensured constant communication with brokers on business prospects.⦁ Prepared and presented client presentations and conducted service meetings with them.

Uganda

During my internship, I took inventories and contributed to the development of client engagement strategy, while ensuring that client plans were developed, implemented and delivered to enhance profitability.Key Contributions:⦁ Directed and orchestrated resources to deliver added value services and solutions to the client, leveraging operations teams and dedicated specialists.⦁ Reduced the turn around time taken in retrieving documents through establishing a well organized filing system.⦁ Oversaw the timely dispatch of documents therefore facilitating seamless flow of operations.⦁ Tracked daily sales and conducted in-depth sales analysis while recommending improvements to senior management.

As Administrative Assistant, I managed the following contributions:Key Contributions:⦁ Constantly updated and aligned schedules in the Branch Manager’s calendar and made travel arrangements.⦁ Handling all correspondence coming in and being sent out of the office.⦁ Constantly relayed instructions from senior management to junior employees. ⦁ Chaired induction of newly recruited junior staff to ensure they are well settled and understand the company Policy. ⦁ Requested for quotations from listed suppliers, analyzed the same and submitted to respective suppliers.⦁ Prepared import and export documents. ⦁ Noted down minutes during meetings and circulated the same to the attendees. ⦁ Compiled accurate reports of the usage of company reports and advised the management on the efficient use of company resources.

Bachelor Of Economics, Economics

Diploma In Insurance