A versatile strategy and operations leader with 10+ years of experience in fast-paced, technology intensive, and complex environments. Working across various roles and multiple industries, from startups to established corporations. Passionate about user and service experience, with a deep understanding of what drives both employee and customer satisfaction. My ability to work with cross-functional teams, manage stakeholders, and communicate effectively at all levels has been key to my success in delivering results.Tools: - Proficient in the common suite of tools used in the market today; Salesforce, Confluence, JIRA, Microsoft Office, and Google Suite. Skills: - High personal organizational skills, productivity, and follow-up.Experience: - Working effectively in an agile Customer Support and Engineering environment.- Driving large business initiatives to completion; led the implementation of service platforms (JIRA, Salesforce) and third-party call centers.- Ensuring service platforms (CRMs) are optimized by partnering with engineering, product, and other cross-functional teams.- Serving as a subject matter expert and shaping cross-functional relationships between Customer Support and teams such as product, marketing, engineering, and client managers.