Monica Alvarez Email and Phone Number

- Develop training materials and facilitator guides for trainers and various levels of learners- Evaluate training effectiveness and implement changes/revisions to improve programs- Ensure training compliance with regulatory standards- Conduct Needs Analysis across departments to find gaps, trends and what is needed from a training perspective- Collaborate with other teams and use metrics to improve training

- Update the content in the team's Knowledge Base to stay current with company and pharmacy protocols.- Collaborate with the broader Learning & Development team to oversee the L&D program for the expanding pharmacy and customer experience teams.- Guarantee that all Pharmacy Operations teams receive proper training and have the necessary resources to excel in helping our patients.

- Navigate the complexities of the product to ensure I am the constant resource for the Customer Success Team and equipped to handle department questions, escalations in relation to Telemed support, and team feedback- Act as Cx stakeholder in Telemed standing meetings- Assist with material creation pertaining to Telemed- Responsible for updating the team on related metrics and reports- Work with the Cx Management team to determine Zendesk setup and upkeep pertaining to… Show more - Navigate the complexities of the product to ensure I am the constant resource for the Customer Success Team and equipped to handle department questions, escalations in relation to Telemed support, and team feedback- Act as Cx stakeholder in Telemed standing meetings- Assist with material creation pertaining to Telemed- Responsible for updating the team on related metrics and reports- Work with the Cx Management team to determine Zendesk setup and upkeep pertaining to Mission- Collaborate with Telemed stakeholders for troubleshooting- Provide daily/weekly updates and training to Customer Success Team - Assist with escalated calls or emails from Telemed users by answering questions on our platform and during Cx Weekly Team Meetings, when asked- Stay informed and check the regular website for bugs or issues- Lead collection of feedback from users and specialists to gather information and data to share with the Telemed Mission team and Cx Management team Show less

- Serve as a subject matter expert on all aspects of our product, business and process. - Leverage my expertise to resolve inquiries from patients, pharmacies, and providers to troubleshoot issues at any stage of the interaction. - Field inquiries over a variety of communication mediums, including phone, email, and live chat and record events appropriately. - Serve as a dedicated resource for pharmacy processing. - Take a collaborative approach with team members to address… Show more - Serve as a subject matter expert on all aspects of our product, business and process. - Leverage my expertise to resolve inquiries from patients, pharmacies, and providers to troubleshoot issues at any stage of the interaction. - Field inquiries over a variety of communication mediums, including phone, email, and live chat and record events appropriately. - Serve as a dedicated resource for pharmacy processing. - Take a collaborative approach with team members to address questions and escalations. - Provide the Cx Management team with feedback and suggestions to further develop materials and practices.- Help improve the product by sharing customer feedback to be shared with Engineering, Product, Marketing and Design teams. Show less

- Create content for marketing and promotional purposes for the release of independent International movies.- Design GIFs and variety of Facebook, Instagram and Twitter posts for different movies. - Design posters for special screenings and Premiere invitations.- Participate in conceptual meetings with the production house.

- Resolve product or service problems via email, chat and phone from customers and prospects.- Clarify the customer's concerns, determine the cause of the faulty key or shipment delay; decide on and explain the best solution to solve the problem, whether its a refund, a free replacement or expediting an order.- Assist events and helped our customers process their orders at the kiosk.- Piloted a locksmith service in NYC for people in tough lockout situations who need fast, safe, and… Show more - Resolve product or service problems via email, chat and phone from customers and prospects.- Clarify the customer's concerns, determine the cause of the faulty key or shipment delay; decide on and explain the best solution to solve the problem, whether its a refund, a free replacement or expediting an order.- Assist events and helped our customers process their orders at the kiosk.- Piloted a locksmith service in NYC for people in tough lockout situations who need fast, safe, and reliable help. Show less

- Process service orders using Jake portal, handle Exhibitor issues and complaints by telephone and in person during events.- Responsible for obtaining Exhibitor credit approval during events.- Maintain a neat and efficient work environment.- Perform other related duties as assigned by the Sr. Exhibitor Solutions Representative, Assistant Manager or the Director of the Department.

- Designed mood boards for each season.- Coordinated daily customer service operations, such as sales processes, orders and payments.- Tracked the progress of weekly, monthly and season bookings.- Monitored inventory.- Communicated with clients to evaluate their needs.- Assisted in coordinating and hosting in-store events and sample sales.

- Designed desktop wallpapers, brochures, email blasts and various web projects.- Participated conceptual meetings with the client.- Interacted with clients. Understood project goals and analyzed requirement. - Create visually appealing graphics for the use pf company’s marketing initiatives, including print and web projects

- Designed landing pages, social media layouts and various web projects among other digital properties for clients including Albizu University, Ritz and Heineken. - Participated in creative and conceptual meetings with Sr. Graphic Designer. - Ensured timely development of deliverables adhering to action calendar.- Interacted with clients. Understood project goals and analyzed requirement.

- Conceptualized project 360 advertising campaign for the Puerto Rico Tourism Company with the intern class of 2014.- Prioritized and responded to daily immediate creative needs.- Responsible for managing the social media account for the project. - Worked with the design team to create visually attractive and user friendly designs for responsive websites and mobile applications.- Optimized, updated, maintained and monitored the platforms and any marketing strategies carried out… Show more - Conceptualized project 360 advertising campaign for the Puerto Rico Tourism Company with the intern class of 2014.- Prioritized and responded to daily immediate creative needs.- Responsible for managing the social media account for the project. - Worked with the design team to create visually attractive and user friendly designs for responsive websites and mobile applications.- Optimized, updated, maintained and monitored the platforms and any marketing strategies carried out in them: Facebook, Twitter, Instagram. Show less

- Assisted head of merchandising with duties including but not limited to: sketch and line-sheet maintenance, coordinate garment pricing, track show samples, update classification recap, fill selling details in look-books.- Helped with market week preparations: photo shoots, cost sheet preparation, and sample organization/trafficking.- Supported merchandising team during Oscar de la Renta Bridal Spring 2015 Fashion Show.

- Possess broad range of knowledge in a variety of mediums including drawing, painting, sculpture, collage, crafting, and printmaking, among others.- Implemented a dynamic approach to art and design education, propelling students’ interest in art subjects.- Designed curriculums and classes for varying age groups with guidance from studio principal.

- Performed crew functions as needed, supporting producer with taping of on-location cooking shows.- Translated show scripts from Spanish to English and rehearsed with host chefs.- Assisted with location scouting, selection of props and set design. Researched content ideas for future episodes. - Coordinated and executed Salsa Flavors from Puerto Rico promotional efforts in NAPTE 2013 (Miami).

- Delivered results, met and exceeded sales goals on a weekly basis, contributing to the stores’ success.- Influenced costumer buying decisions by communicating information about Pashminas in a Bag products,including styling options, value and fabric care; recommended items based on individual requirements.- Proactively helped solve problems for our clients, balancing multiple costumers in a fast-paced environment.- Maintained store standards, demonstrated high degree of… Show more - Delivered results, met and exceeded sales goals on a weekly basis, contributing to the stores’ success.- Influenced costumer buying decisions by communicating information about Pashminas in a Bag products,including styling options, value and fabric care; recommended items based on individual requirements.- Proactively helped solve problems for our clients, balancing multiple costumers in a fast-paced environment.- Maintained store standards, demonstrated high degree of integrity while enforcing/upholding company policies. Show less