Monica James Email & Phone Number

Austin, Texas Area

Product champion for third-party and internally developed Zigbee Internet of Things (IoT) devices for the Xfinity Home ecosystem. Served as the main point of contact for OEM partners, Project Management, Syndication, Procurement, Support, and Customer Experience teams for any issues or inquiries related to Xfinity Home devices.* Provided guidance and.

Austin, Texas Area

• Created and maintained high-quality technical documentation, including RESTful and SOAP API usage guides, database reference guides, administration guides, and developer tutorials in an Agile software development.
• Played key role in developing and executing the documentation planning process that included a document roadmap, style guide for each customer, templates, review process, version control using GitHub, and automated.
• Produced concise, well-structured documentation tailored for developers and non-technical stakeholders, based on investigative research and collaboration with software developers, quality assurance engineers, field.
• Managed multiple documentation projects simultaneously and aligned priorities with the software release schedule to ensure documentation was reviewed and delivered within one sprint of feature completion.
• Facilitated onboarding of new hires by providing with most relevant information needed in role, enabling new hires to rapidly acclimate to the product and processes.

Austin, Texas Area

• Provided testing support for the home security and automation software framework in an Agile development environment. Liaison between the QA and development teams and customer engineering and QA teams during testing in.
• Created, updated, and conducted system verification tests and troubleshooting for IoT devices and software framework, ensuring compliance with product specifications.
• Utilized Linux Command Line Interface (CLI) tools for troubleshooting, test automation, and system management.
• Supported customer engineering and QA teams by providing training of new and changing features, reviewed test plans and test cases during their test cycles prior to deploying to subscribers, and reported issues found.

Austin, Texas Area

Advocate for Dell PowerVault Archival Solutions customers by driving continuous product and process improvements based on real-time field data analysis from time of manufacture to the end-of-sales-life. Results measured by year-over-year improvements in warranty costs and customer experience goals.* Matrix manage project resources that includes Quality.

Provide testing support for the UEFI program System Integration, Product and System test cycles.* Configure and test prototype systems and software according to the defined test plan* Analyze and verify defects to ensure the system is operating as defined in the specifications* Research and learn new technologies and procedures to remain current with.

Developed and drove the execution of the Unit Test Plan for the PowerVault MD3000 Disk Storage Array and the verification of various design aspects during the development process, delivering the platform to the Product Test team on schedule.Achievements:* Recognized as a subject matter expert and was the primary contact for Quality Engineering.

Defined and executed strategies for new product launches and sustaining process improvements for refurbishing and reselling customer-returned desktop and OEM platforms.Achievements:* Successfully coordinated and executed 22 desktop and 4 OEM platform launches that consisted of drafting work instructions, gathering product information, providing technical.

Led the Dell PowerVault 2xxS (PV2xxS) enterprise storage enclosures product line's sustaining activities and was a key member of the team focused on maintaining the platform's quality metrics at or below goal.Achievements:* Recognized as the subject matter expert and was the primary contact for Quality Engineering, Manufacturing, Technical Support.

Led the team in the execution of the hardware compatibility system test phase of the IBM RS/6000 server and completed on schedule.Achievements:* Led the testing of multiple system features concurrently in order to run more efficient test cycles* Collaborated with the development team to coordinate all activities, such as upgrades to hardware and software.

Assisted Theater High-Altitude Air Defense (THAAD) Radar engineers and technicians in Flight Test Vehicle operations, leading to successful live fire operations.Achievements:* Developed a software application to assist radar operators in determining the proper settings for tracking satellites as part of daily testing drills* Upgraded tactical software.

Bachelor Of Science - Bs, Electrical Engineering

Activities and Societies: Student Government Senator, Society of Hispanic Professional Engineers, Mexican-American Engineering Society.

Master Of Business Administration - Mba, Operations Management

Activities and Societies: National Society of Hispanic MBAsCoursework included project management techniques, methods for quality and.

Certificate, Data Analysis And Visualization

Sharpening my Excel, VBA, and JavaScript skills and learning Python, SQL Databases, Big Data analytics, and Machine Learning.