Monica James Email & Phone Number

Austin, Texas Area

Product champion for third-party and internally developed Zigbee Internet of Things (IoT) devices for the Xfinity Home ecosystem. Served as the main point of contact for OEM partners, Project Management, Syndication, Procurement, Support, and Customer Experience teams for any issues or inquiries related to Xfinity Home devices.* Provided guidance and represented 3rd-party partners in certifying IoT devices and firmware maintenance releases in the Works with Xfinity program, including obtaining FCC, UL, and Zigbee 3.0 certifications. * Collaborated with OEM partner product and engineering managers, internal teams, external test labs, and beta testers to ensure the successful completion of all product certification requirements for 20+ devices and firmware maintenance releases. * Represented Comcast in the Connectivity Standards Alliance (CSA) Matter and Zigbee Working Groups. Played a key role in drafting the Matter Certification Policy and Procedure document and contributed to several developer resources and blogs promoting the Matter and Zigbee wireless technologies. * Created a template Product Requirements Document for new Zigbee devices, outlining hardware and software requirements, as well as use cases. * Facilitated and provided training for the OEM partner's engineering team.

Austin, Texas Area

Created and maintained high-quality technical documentation, including RESTful and SOAP API usage guides, database reference guides, administration guides, and developer tutorials in an Agile software development environment. Worked closely with engineers and product managers to ensure alignment between product features and documentation.• Played key role in developing and executing the documentation planning process that included a document roadmap, style guide for each customer, templates, review process, version control using GitHub, and automated multi-channel publishing using MadCap Flare and Jenkins.• Produced concise, well-structured documentation tailored for developers and non-technical stakeholders, based on investigative research and collaboration with software developers, quality assurance engineers, field operations engineers, and product managers throughout sprints. • Managed multiple documentation projects simultaneously and aligned priorities with the software release schedule to ensure documentation was reviewed and delivered within one sprint of feature completion.• Facilitated onboarding of new hires by providing with most relevant information needed in role, enabling new hires to rapidly acclimate to the product and processes.

Austin, Texas Area

Provided testing support for the home security and automation software framework in an Agile development environment. Liaison between the QA and development teams and customer engineering and QA teams during testing in the customer environment.• Created, updated, and conducted system verification tests and troubleshooting for IoT devices and software framework, ensuring compliance with product specifications.• Utilized Linux Command Line Interface (CLI) tools for troubleshooting, test automation, and system management.• Supported customer engineering and QA teams by providing training of new and changing features, reviewed test plans and test cases during their test cycles prior to deploying to subscribers, and reported issues found by their teams back to the development team for investigation and resolution.

Austin, Texas Area

Advocate for Dell PowerVault Archival Solutions customers by driving continuous product and process improvements based on real-time field data analysis from time of manufacture to the end-of-sales-life. Results measured by year-over-year improvements in warranty costs and customer experience goals.* Matrix manage project resources that includes Quality, Development Engineering, Manufacturing, Procurement, Marketing, and Services Support to quickly respond to manufacturing, fulfillment, and product development escapes to minimize any impact to current and future customers* Utilize all available data resources to uncover field issues and drive for investigation by providing product captures to the development team; assist in root cause failure analysis; verify containment, corrective actions and process improvements to prevent issue recurrence* Support new product introductions by auditing product test plans, providing comprehensive risk and mitigation plans during development and conduct quality post-mortem to document lessons learned and make recommendations to prevent recurrence in future product releases* Support customer escalations as required

Provide testing support for the UEFI program System Integration, Product and System test cycles.* Configure and test prototype systems and software according to the defined test plan* Analyze and verify defects to ensure the system is operating as defined in the specifications* Research and learn new technologies and procedures to remain current with industry standards and apply it to testing the new products* Set up and calibrate electronic test equipment and maintain in working condition.

Developed and drove the execution of the Unit Test Plan for the PowerVault MD3000 Disk Storage Array and the verification of various design aspects during the development process, delivering the platform to the Product Test team on schedule.Achievements:* Recognized as a subject matter expert and was the primary contact for Quality Engineering, Manufacturing, Performance, Regulatory, and Reliability test teams and ensuring they had the necessary equipment and engineering support so they met their schedules (~50% of role)* Gathered data from Quality Engineering and Manufacturing on the platform's predecessor(s) and implemented lessons learned to the platform under development to improve quality* Discovered product defects, assisted engineering teams in troubleshooting, and performed verification of the defect resolution while maintaining schedule

Defined and executed strategies for new product launches and sustaining process improvements for refurbishing and reselling customer-returned desktop and OEM platforms.Achievements:* Successfully coordinated and executed 22 desktop and 4 OEM platform launches that consisted of drafting work instructions, gathering product information, providing technical system training, and performing pilot planning and implementation* Obtained Dell's Six Sigma Green Belt certification by leading a team of 5 in a cost-reducing project that delivered improved product flow and an annual savings of $150,000; 30% of the $500,000 annual departmental goal* Established new relationships with Core and Extended Teams that resulted in more effective communication of issues and subsequent resolutions* Served as the ISO 14001 Environmental Management Representative and received a Silver Star Award for leadership during ISO 14001 site recertification, where no major issues were found* Conducted engineering holds, system/component captures, and deviations related to quality, inventory, and logistics issues based on the financial impact to the business* Maintained the facility's SQL-based WIP-tracking tool to facilitate refurbishment, test, and fulfillment and kept factory downtime below the goal of 3.5%* Served as a subject matter expert to 400+ people in manufacturing and support functions across three shifts

Led the Dell PowerVault 2xxS (PV2xxS) enterprise storage enclosures product line's sustaining activities and was a key member of the team focused on maintaining the platform's quality metrics at or below goal.Achievements:* Recognized as the subject matter expert and was the primary contact for Quality Engineering, Manufacturing, Technical Support, Marketing, and Sales for issues regarding any of the PV2xxS platforms* Established efficient communication with extended engineering teams to ensure new features or systems affecting the PV2xxS platforms were properly tested and verified* Worked with customer service, manufacturing, and vendors to keep customer escalations, quality and factory metrics, and warranty costs at or below goal* Consulted with new product development, manufacturing, and vendors on new component qualifications, shortages, and end-of-life issues

Led the team in the execution of the hardware compatibility system test phase of the IBM RS/6000 server and completed on schedule.Achievements:* Led the testing of multiple system features concurrently in order to run more efficient test cycles* Collaborated with the development team to coordinate all activities, such as upgrades to hardware and software, debugging and analyzing failures, and verifying fixes in order to run quality tests while staying on schedule* Completed IBM Leadership Excellence program in Sept. 2000

Assisted Theater High-Altitude Air Defense (THAAD) Radar engineers and technicians in Flight Test Vehicle operations, leading to successful live fire operations.Achievements:* Developed a software application to assist radar operators in determining the proper settings for tracking satellites as part of daily testing drills* Upgraded tactical software builds, performed diagnostic checks on the hardware, and analyzed daily maintenance activities, digital simulations, and analog simulations* Awarded Co-op Student of the Year by the UTEP University Career Center* Security clearance: Secret

Bachelor Of Science - Bs, Electrical Engineering

Activities and Societies: Student Government Senator, Society of Hispanic Professional Engineers, Mexican-American Engineering Society.

Master Of Business Administration - Mba, Operations Management

Activities and Societies: National Society of Hispanic MBAsCoursework included project management techniques, methods for quality.

Certificate, Data Analysis And Visualization

Sharpening my Excel, VBA, and JavaScript skills and learning Python, SQL Databases, Big Data analytics, and Machine Learning.