Monica Perez Email & Phone Number

Brand Partnerships @ Instacart 🥕

Santa Monica, California, United States

• Enhanced personal knowledge and training of oral history and ethnographic research techniques through preparation of archival data regarding pandemics and social justice issues leading to consistent daily operations of the library• Documented experiences of the Covid-19 pandemic by conducting interviews and documenting personal experiences resulting in uniform collection of data for future use by university for generations to come• Curated and processed art piece for the School of Social Ecology Pandemic History Archive collection to elevate library archives leading to an enveloped record of art defining history of pandemic

• Adapted improved serving process with team to meet the demand of fast paced and high volume environment resulting in an increased guest per day output of 100+• Enhanced personal communication and guest relations abilities to promote retention and satisfaction leading to improved rate of returning visitors• Administered upgraded procedure to effectively complete daily opening, closing, and shift changes tasks allowing for seamless transitions between team members bringing increased focus on guest interaction for the team• Collaborated with managers and staff to create or revise workplace policies to enhance company culture resulting in increased workplace safety and efficiency• Promoted high profit margin menu items to enhance sales numbers resulting in a rise in return on sales year over year

• Organized plans for reservations, phone orders, and wait time oversite leading to the creation of an efficient system of operation for the role and fellow team members• Applied guest relations technique by advising guests during long wait times of menu and drink items enhancing guest satisfaction and increased sales in the bar area while guests waited for table seating• Conducted monitoring of dining area and overall guest flow of the restaurant leading to maximized table usage and minimized wait times producing high efficiency rates while guests visit• Planned and executed guest private events of upwards of 50 people by creating special menus, organizing space, and special requests producing consistent structured occasions for both guest and team

Bachelor'S Degree, Psychology & Social Behavior

Associate Of Arts - Aa, Psychology

Education record